Question 1

What is Luxy?

Accepted Answer

Luxy is the dating app for high-value and selective singles who want to find true love among like-minded people. Please note that sugar babies or sugar daddies are not allowed on the platform. Luxy carefully selects its members, serving only successful and authentic people. To maintain the awesome platform quality, every newcomer needs to pass an initial profile review within the first 24h before they can become a member. Luxy is committed to provide an exclusive, safe community with a pleasant atmosphere for all of its ambitious singles.

Question 2

Why is Luxy for high-value people?

Accepted Answer

Luxy is designed for individuals who demonstrate a commitment to personal growth and possess a strong sense of self-worth. This isn't simply about financial success, but encompasses a broader spectrum of qualities. High-value individuals on Luxy possess a robust understanding of socially-desirable morals, principles, values and acting with integrity and dignity. They are proactive, setting ambitious goals and working diligently to achieve them. People on Luxy genuinely care about others and show compassion, empathy and kindness are also key. Continuous self-improvement is a hallmark, with a dedication to lifelong learning and personal development. Finally, a high-value person has self-respect and strong boundaries, valuing themselves and refusing to tolerate disrespect.

Question 3

Why is Luxy for selective singles?

Accepted Answer

Selective singles are those who approach dating with real intention. They are not searching for just any partner, but someone compatible with their values, life goals, and personal standards. This selectivity results from high personal standards. Selective singles understand what they are looking for and won't just settle for less. They don't compromise on essential qualities. Selective people might come across picky but that's ok if it means to value quality over quantity and prioritizing meaningful connections over casual dating. The ultimate goal of selective singles is a fulfilling, long-term relationship, not fleeting encounters. Being selective on Luxy doesn't imply elitism, it reflects a thoughtful approach to finding a compatible partner. Luxy provides the platform for it. Don't date average, date Luxy!

Question 4

Is Luxy Free?

Accepted Answer

YES! Luxy is free to download and available on both the Apple App Store and Google Play. The following features are free to use: View profiles, get profile recommendations, 'like' and 'pass' profiles to make matches and have unlimited conversations with your matches. You can upgrade your account to the premium memberships Luxy PLUS, Luxy BLACK and Luxy PLATINUM to gain access to more perks and advanced features to maximize your results.

Question 5

What is the age limit for Luxy?

Accepted Answer

The minimum age requirement for Luxy is 18 years old.

Question 6

Why Luxy is best for Serious Dating & Finding a Partner

Accepted Answer

Luxy is a premium dating app for selective singles looking for serious relationships. Luxy prioritizes its quality user base, employing a rigorous verification process to ensure a community of genuine, high-achieving individuals. This means more quality singles and fewer fake profiles, More opportunities for meaningful connections and less 'endless swiping'. Finding a partner who truly understands your ambitions and values has never been easier. The core is Luxy's unique verification process that includes vetting of all newly created profiles to maintain the platforms exceptionally high standards. This selective approach creates a community where serious dating is the norm, fostering an environment focused on long-term partnerships rather than casual encounters. There's no need to settle for less. On Luxy you'll find your 'one in a million'.

Question 7

Is Luxy a Millionaire Dating App?

Accepted Answer

Luxy is an exclusive dating app designed for selective singles. These are successful individuals looking for meaningful connections. While often referred to as a millionaire dating app, membership isn't limited exclusively to millionaires: All established and high-quality individuals are welcome. Income verification is optional. Luxy checks for authenticity during a mandatory profile review and photo verification. Luxy prioritizes a carefully selected community of established people, ensuring a higher standard of dating. Luxy's strict review process for new profiles helps maintain this exclusivity and ensures a safe experience for its members.

Question 8

How do I create a profile on Luxy?

Accepted Answer

App: 1. Download the Luxy app for iOS or Android. 2. Choose an option to sign up (Phone Number / Apple ID / Facebook / Email / Google). 3. Upload your main profile photo. 4. Set up your dating profile, including bio, details, and further photos. You can edit at all times. 5. Wait 24 hours for your Review Process result. Web: 1. Visit our website https://www.onluxy.com/. 2. Find the Sign Up button on the main page. 3. Choose an option to sign up (Facebook / Google Account / Email). 4. Upload your main profile photo. 5. Set up your dating profile on the app, which you can edit later. 6. Wait 24 hours for the Review Process result.

Question 9

Why does my profile need to be reviewed after I sign up (What is the Review Process)?

Accepted Answer

Luxy is an exclusive dating platform for high-value and real singles. To maintain this quality dating experience, all new profiles will be reviewed during the first 24h after signup. During these first hours, you can preview selected features and complete your profile. After the initial 24h passed, you either gained full access or partial access in which you further can optimize your profile for a subsequent review. At all times during this review period, you can upgrade your account to a premium membership to skip waiting and gain access immediately. Please note, that your account still will be reviewed in order to ensure it matches to the Luxy community.

Question 10

How do I get accepted to the Luxy community?

Accepted Answer

Luxy is a platform for quality singles to mingle. You have standards and so do we! Here are some tips that might help you to gain full access to our community: Choose quality profile pictures. A picture is worth thousands words. Make sure you show your best side in quality images to leave a great first impression. Add six pictures to showcase yourself, passions and your lifestyle. Complete your profile to 100%. Add as many details as you can to let Luxy and other singles know more about yourself and the person you are looking for. Provide credentials. Verify your profile photo and show that you are real. You can upgrade your account to Luxy BLACK to gain immediate access. But note, that your account still will be reviewed in order to ensure you match to the Luxy community.

Question 11

Can I delete my account while it's being reviewed?

Accepted Answer

You can delete your account on Luxy at any time. If you use iOS: If your profile is currently being reviewed, go to 'Edit your profile' -> Scroll down to the bottom -> 'Delete Account' If you completed the initial 24h review, go to 'Settings' -> Account & Security -> Tap 'Disable My Account' -> 'Delete Account' If you use Android: If your profile is currently being reviewed, go to 'Edit your profile' -> Scroll down to the bottom -> 'Delete Account' If you completed the initial 24h review, go to 'Settings' -> Tap 'Disable My Account' -> Choose 'Delete Account' If you have problems to delete your account by using the steps above to delete your account, please contact us here.

Question 12

What is Luxy's Vetting Process? What is the Luxy Review about?

Accepted Answer

Luxy performs a comprehensive vetting process to maintain its high standards and ensure an authentic community of quality singles. All new profiles undergo a 24-hour review by the Luxy team. This review focuses on several key aspects of your profile: your profile bio, your occupation, and your profile pictures. Only profiles meeting Luxy's quality standards are approved, granting full access to the Luxy community. The decision is made by the Luxy Review Team alone, existing members do not vote on profiles.

Question 13

Do existing Luxy members vouch or vote on profiles to decide who gets into the Luxy community?

Accepted Answer

A designated team at Luxy makes the decision on who can join the community, not existing members voting on profiles. There is no voting or vouching process done by existing members to determine new member acceptance. The Luxy team's review ensures a curated community of eligible singles. Find more about the Luxy Review here

Question 14

How does Video Dating work?

Accepted Answer

Video Dating provides a face-time feature for you to match new people and match them during a video call. To visit Video Dating, go to the 2nd tab page from the bottom menu > tap the video button to start matching and calling.

Question 15

Where can I find my call history and missed calls?

Accepted Answer

You can usually find both your call history and missed calls by tapping the bottom menu > tapping the button in the top right corner.

Question 16

Why is my profile photo always pending?

Accepted Answer

When you upload a new profile picture, our moderation system will review it to ensure it follows our photo guidelines. Please avoid blurry, AI-generated, or incorrectly sized pictures. This review typically takes up to 24 hours.

Question 17

Why didn't I receive my purchased Boosting/Swipes/Super Likes?

Accepted Answer

Double-check if you purchased Coins instead of the Boosting/Swipes/Super Likes directly. The payment screen for Coins appears if you don't have enough to buy these features. If you believe you were charged incorrectly, please contact our support team for assistance.

Question 18

Where are my Lucky Spin winnings?

Accepted Answer

Rewards from Lucky Spin are automatically added and activated in your account. You'll see them working on the relevant pages.

Question 19

Why am I getting likes/messages from people outside my preferences?

Accepted Answer

Your search filters on the Match feed determine the profiles you see in Match and Discover. However, your public profile can still be viewed by others browsing. To control who sees you, consider enabling Private Mode, a premium feature.

Question 20

How do I post on Roll?

Accepted Answer

To post on Roll, go to the Roll page, tap 'My Roll,' and then 'Add A New Post.' Your post will be visible to your matches and may be featured on the main Roll page.

Question 21

Why can't I message after upgrading to Luxy BLACK?

Accepted Answer

BLACK members receive three free instant messages daily. After using these, you can purchase more with Coins. If your profile isn't verified, you'll need to verify your photo before sending more messages.

Question 22

Why is my account blocked?

Accepted Answer

Accounts are blocked for violating our Community Guidelines to ensure community safety. If you'd like to appeal, please contact our support team.

Question 23

Why can't I see 'Who Likes Me' or message after buying Luxy PLUS?

Accepted Answer

Viewing 'Who Likes Me' and advanced messaging are features of our Luxy BLACK membership, not Luxy PLUS. To access them, you'll need to upgrade. For your information, Luxy PLUS membership includes: 1.Checking Visitors' Profiles 2.Double Batch 3.Advanced Filters 4.Searching by Location 5.Anonymous Visits 6.Hiding Your Profile 7.Not-Be-Disturbed Mode 8.Editing Name

Question 24

How do I upgrade from PLUS to BLACK?

Accepted Answer

To upgrade, go to the last tab (☰), visit the Membership Banner, and choose a Luxy BLACK plan.

Question 25

Why isn't anyone messaging me?

Accepted Answer

There are a few reasons why you might not be receiving messages: 1.You may not have received likes back yet, resulting in no matches. 2.Improving your profile can increase your chances of matches and messages. Try adding clear photos and detailed information. 3.Be proactive by sending thoughtful messages to profiles you find interesting.

Question 26

Is Luxy only for straight people?

Accepted Answer

Although Luxy is an exclusive platform with standards for quality and dating intentions, it is open to members of all sexual orientations.

Question 27

Why did my other Boosting disappear after I used one?

Accepted Answer

Boostings must be used in their entirety and cannot be split across multiple uses.

Question 28

What's the difference between a profile view and a visit?

Accepted Answer

A view means another user has looked at your profile. A visit also means they've looked at your profile, but it might imply a more active engagement, such as spending more time or interacting with elements on your profile.

Question 29

How do I block someone?

Accepted Answer

If you come across a profile you want to block or message with someone you want to block you can do one of the following: 1. When messaging with them, tap the 'flag' icon in the top right corner and select 'Add to blocklist'. 2. When coming across their profile either tap the 'flag' icon in the top right corner or scroll down to 'Report & Block', then select 'Add to blocklist'. If you want to report the profile to us as well, please select 'Block & Report' instead, since blocked people will be permanently removed from your Luxy account and vice versa.

Question 30

What happens when I block someone?

Accepted Answer

Once you blocked a profile you are no longer able to see their profile. This person will be removed permanently from your Luxy account. The other person also will no longer see your profile and is no longer able to contact you through the app. This function is ideal if you want to avoid contact with a specific person you came across Luxy. Please note that blocking a person is a permanent decision. This action cannot be reversed.

Question 31

What features does Luxy offer?

Accepted Answer

Luxy offers a broad variety of free and paid features. People can swipe a limited number of profiles for free everyday and hold unlimited conversations with their matches. Other free features include browsing profiles on 'Discover', making use of the additional recommendations via 'Selective Dating' and 'QuickPair' or having video calls with matches. All of these can be used in limited ways and after an upgrade with more extensions. Additionally, premium features include the possibility to strike up a conversation with anyone, accessing and contacting via the 'Who Likes Me' list, checking visitors' profiles, matching via video calls, profile boostings, gifts and coins.

Question 32

What does Match mean and how does it work?

Accepted Answer

Match is an app feature which you can use to swipe profiles. A match occurs when both users like each other. Swiping right and tapping the red heart icon can both mean a like. All your matches will be displayed on the Messages page. You can strike up a conversation for free with all of your matches. Enjoy chatting!

Question 33

What is Discover and how does it work?

Accepted Answer

Discover is an app feature which you can use to browse profiles by location or certain metrics, i.e. nearby, online status, verification status… If you're interested in someone on Discover, you can send them a gift or a message.

Question 34

How do I set my search preferences?

Accepted Answer

Go to the Match page > tap the filter button at the top left corner to set your preferences like age range, gender and locations.

Question 35

How do I send messages to others?

Accepted Answer

Sending messages is free between matches. Go to the Messages page > Find the match you want to talk to > Start a conversation. Luxy BLACK members can strike up conversation with anyone they like and continue once they get liked back.

Question 36

What are the meanings of all those icons on Luxy?

Accepted Answer

Golden Crown Emblem: Luxy BLACK Member Platinum Crown Emblem: Luxy PLATINUM Member Blue Check Badge: Profile-Verified Silver-Purple Star Emblem: Luxy Star Member Pink Star Button: Super Like Blue Flash Badge: Boost Red Golden Heart Button: Like X Button: Pass

Question 37

What are Roses | Gifts?

Accepted Answer

Roses are virtual gifts in app. Sending in-app roses is like gifting real Roses to someone you are interested in. To send Rose gifts, please tap the Rose Icon when you see it. Note, special Roses will cost Coins when you choose to purchase it. Roses you receive, appear later on your profile page or you can check them on More > Charmers > My Gifts. On Luxy, you can send different Roses in various quantities. Seasonal gifts are available for special occasions and times.

Question 38

What is the Luxy Charm Score?

Accepted Answer

The Charm Score is an indication of how popular a person is on Luxy. The more popular you are, the higher your Charm Score. It is calculated based on the virtual gifts a Luxy member has received. You can also find all popular people with high Charm Scores on Charmers.

Question 39

How do I manage my notifications?

Accepted Answer

Go to the More page > Settings > Notifications to customize your notifications.

Question 40

How do I report someone?

Accepted Answer

If you find someone suspicious or just not suitable for Luxy, you can tap the 'Flag' icon on bottom of their profiles and report them to us. Our team will take a further investigation into it.

Question 41

What will happen if I report someone? Will they know that I reported them?

Accepted Answer

The report is sent anonymously, and your information is under cover. Luxy won't send you a result to any report but you can inquire about your report by contacting the Luxy Team.

Question 42

When can the website version of Luxy return?

Accepted Answer

The web version of Luxy has been temporarily taken offline due to security upgrading. Since early on, Luxy has been a target but has been facing from last year an increasing amount of attempts of people with untrue intentions. Professional fraudsters trying to get access to existing verified accounts that have been created with the same credentials as leaked on other services to scam our users. By trying to take over control of these verified accounts, they are given the impression of being convincing and trustworthy with the goal to get in contact with real users to get them off-platform to defraud them. Luxy detected increasingly attempts from groups in South Asia, such as Cambodia, Laos, Thailand or Myanmar. Please be careful when deciding to communicate off-platform with other people and the conversation gets non-dating related. Upgrading becomes necessary to equip Luxy with the technical features to continue to provide a risk-free save harbor for outstanding singles finding their life partner. We want to ensure that our users and their data are protected best from any possible harm, and therefore are undertaking the work that is necessary for the website version of Luxy. Be assured that your data on Luxy is, has been and will remain safe! Besides others, we took the website user center of Luxy temporarily offline to provide a secure and reliable overall platform experience for our users. We will keep our users informed as soon as upgrading work has processed and Luxy web will be relaunched. In the meantime, website users of Luxy can use the official Luxy App, available on the App Store and Google Play. The Luxy app offers not only the same but more than its web version: You are able to use more great features to find your ideal match and the app is also equipped with a wider range of security control and makes it easier to verify your account, providing a carefree place to meet other singles. We would like to thank our users for their understanding and continuous during this time. Read more here.

Question 43

Why am I seeing profiles I've already unmatched/passed on the Discover page?

Accepted Answer

The Discover page is a public showcase of users who match your basic preferences. You can browse profiles here, but you can't like or pass on them directly. That's why you might see profiles you've previously unmatched or passed on other sections of the app. However, users you have blocked will not appear on Discover.

Question 44

Why can I only send one message?

Accepted Answer

For the security of our community, unverified members can send only one message until their profile is verified.

Question 45

How do I add content to the 'About My Match' section?

Accepted Answer

To add content to 'About My Match,' tap the section and either use our suggestions or write your own to share what you're looking for.

Question 46

How does Video Dating on Luxy work?

Accepted Answer

Luxy offers a video dating feature to help members connect on a different, more personal and direct level. Video Dating on Luxy allows singles to connect with real Luxy members in real time. A special matching algorithm connects you directly with available people. The conversation length is up to you. If you want to have it more organized, you can send people also an invitation to video chat first, giving the person time to prepare. You can connect with people on Luxy via video even before a match has been made, offering a more personal way to get to know each other. To make most of it, users can upgrade to Video Star. Additionally, Luxy has the possibility to start video calls with your existing matches, providing the possibility to check out the chemistry before meeting in person. To start a video call with one of your matches, simply tap the video icon on the conversation page.

Question 47

What is 'Video Star'?

Accepted Answer

Video Star is a paid package, which gives you unlimited free video calls, and others can answer your calls without any charge. You can see all the benefits on the Video Dating page by tapping the 'V' icon in the top left.

Question 48

Where can I find the 'Who Likes Me' page?

Accepted Answer

You can find the 'Who Likes Me' page by tapping the heart icon at the bottom menu.

Question 49

What is 'Priority Pass'?

Accepted Answer

'Priority Pass' lets you skip the initial 24-hour review by purchasing it.

Question 50

Why was my profile picture deleted?

Accepted Answer

This usually happens when your photos violate our content guidelines, such as AI-generated, blurry, or sexually explicit images. These will be removed.

Question 51

What is the 'Newcomer' feature?

Accepted Answer

The 'Newcomer' page shows recently reviewed profiles, making it easy to connect with new members.

Question 52

Can I make a match during a call?

Accepted Answer

Yes, you can match them by tapping the Like button during a call. If they like you back, it's a match!

Question 53

Why am I being asked to pay to swipe or view/send messages?

Accepted Answer

Full swiping and messaging are for reviewed-in users. If your profile hasn't passed the initial 24-hour review, you'll only see a preview. To get full access, you can upgrade or resubmit your application for another review.

Question 54

Why did my message expire?

Accepted Answer

Matches and chats expire after 72 hours of no messages. Use Coins to purchase Reconnections and restore them.

Question 55

Why can't I reply to messages on the Visitors page?

Accepted Answer

The Visitors list shows greeting messages from your visitors. You can reply once you've matched with the sender.

Question 56

Where do I set my Greeting, and how does it work?

Accepted Answer

To set your Greetings, go to the last tab page '☰' > Settings > My Greetings. You can choose to send these messages to your new matches. To send your Greetings automatically, you can purchase the Chat Boost feature.

Question 57

Why can't I use my phone number to create an account?

Accepted Answer

Currently, phone number sign-up is only available in the United States, Brazil, UK, Mexico, Canada, India, and Australia.

Question 58

How many photos can I upload?

Accepted Answer

You can upload up to six photos to your profile. Please ensure they follow our photo guidelines to be visible.

Question 59

How do I edit my profile?

Accepted Answer

To edit your profile, go to the last tab (☰) and tap on your profile card to fill in the required information.

Question 60

Why can't I change the gender on my profile?

Accepted Answer

To ensure community safety, you can only change your gender once. If you need to change it again after editing, please contact our support team.

Question 61

Why can't I pick up the video call?

Accepted Answer

Picking up video calls costs Coins. If you don't have enough Coins, you won't be able to answer new calls. Regarding fees: Outgoing calls cost 14 Coins per minute. Incoming calls are free for the first minute, then 14 Coins per minute.

Question 62

Where can I set a fixed time for Video Dating?

Accepted Answer

To set your preferred time for video calls, go to the last tab (☰), tap on your profile card, scroll down to the 'Video Date Availability' section, and select your preferred time.

Question 63

How do I stop Video Dating?

Accepted Answer

To turn off the calls from Video Dating, go to the last tab page '☰' > Settings > Notifications > toggle off the button 'Receive Video Calls'.

Question 64

What is Quick Pair?

Accepted Answer

Quick Pair is a seasonal feature on Luxy. Singles can select interests and QuickPair recommends them matching people based on these and their profile information to connect with. This feature is seasonal so interests and preferences might be themed in different ways such as how people observe certain festivals (Christmas, Easter, Halloween etc.), how they spend their holidays or what their preferences are in their free time. Quick Pair brings people together in this new way to increase compatibility in their lifestyle preferences.

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