PROBLEMS RELATED TO OWN ACCOUNT

1 How to upload photos?

You can upload more photos by going to your profile page and tapping on 'Edit' in the top right corner. Then you can tap on the empty boxes with a grey plus sign in order to add photos from your phone gallery or use your camera to take a new photo and add it.

2 How to verify income?

In order to verify your income you can go to your profile page and tap on verify now. Please send us a clear picture of your driver's license or your passport, together with a clear picture of your tax return from the last financial year in order to document your financial status. When we have received your information we will verify your status.

3 How to change my location?

You cannot change your own location. But Luxy BLACK and Luxy Tune subscribers can search for matches in any destination that they want.

4 How to delete my account?

As a fast-growing community, there are many new Luxyers joining us every day – we highly recommend you keep playing to find more matches.

If you are concerning about your privacy, you can simply deactivate your account. In this way, whenever you want to come back to Luxy, you can activate your account and all your historical data will be restored. If you still want to delete your account, below are the steps of deleting your account.

1.From the Menu Bar, tap 'More'

2.Tap Settings

3.Tap About Luxy

4.Tap 'Delete account'

5.Tap “Deactivate Account” or “Delete Account”

6.Deactivating your account will hide your profile completely. None of your data will be deleted. Your account will be the same as you left it after you reactivate it. When you sign in again, you will reactivate your account.

7.If you choose to Delete Account, this will delete your profile completely, other users won’t see you in the app anymore. Your chat history, matches and gifts will also be deleted.

8.If you are a Luxy BLACK member or have purchased other Luxy products, remember to cancel renewal before you leave.

PROBLEMS RELATED TO MATCHING / 'PLAY'

1 How to chat/ start a conversation?

Before you can message someone you have to find a match in 'Play' mode. You can only chat with someone you like if that person likes you back.

For standard members, they can't send messages initially but they can read and reply messages freely from members who subscribed to Luxy BLACK and Luxy Plus. Luxy Plus subscribers can only send unlimited messages to your matches. Luxy BLACK subscribers can send unlimited messages to anyone that you're interested in no matter whether a match is made.

Also you can get other way to have some free trials on Luxy. Invite your friends to sign in Luxy with your promo code which can be gotten on our official website. You and your friends will get $10 credits. Your credits can be used to exchange Luxy Plus and Luxy TUNE even more Luxy BLACK.

2 I accidentally left-swiped someone, can I get them back?

No, you can only to swipe once - so think carefully before swiping left. Also you can find him/her back at LOOKBOOK where you can now find even more singles near you, online and the newest. Go to Play > Tap the square in the top right corner > Pull down the 'Nearby' Menu at top of the page. Then you can find more match around the world. So thank you for understanding.

3 How to know if I am liked?

You cannot know whether people like or pass you unless both of you like each other. Then a match is made. When you like someone, you will get added to their queue, so they will see your profile when they play, but they do not know that you like them, unless they like you back.

4 I don't have any matches.

There are many ways to increase your match chances. First of all you should keep playing, this will increase your chances of finding a match. Another thing you can do is broadening up your search criteria by tap the gear in the top left corner at your menu page. Our statistics show that verified and Luxy BLACK members get a higher percentage of matches.

5 How to search for a certain criteria such as distance, gender, etc?

You can change your preferences about age, gender and distance by tapping the funnel icon in the top left corner in menu page. Luxy BLACK and Luxy TUNE subscribers have more options to filter by such as income, search by location, height and search for only verified members.

6 How to report a user?

You can report a user by going to their profile and tapping the exclamation mark icon in the top right corner, and then select report. Please give us your reason for reporting this user so we can deal with it and keep the high quality of our members - thank you!

7 What rose stand for?

A rose is a virtual gift to send greetings to someone who you're interested in. Please check your rose at your profile page (Open Luxy - Tap Menu - Tap Profile Photo - Scroll down - Rose Checking)

8 How to delete matches?

You can delete your match at the "message" page. Tap the person who you want to delete. Then tap the button at the right top corner>unmatch.

TECHNICAL PROBLEMS

1 How to delete a conversation?/ How to unmatch someone?

You can delete one of your matches and disable them from messaging you by going to that members profile page and taping the exclamation mark icon in the top right corner, and then select 'Unmatch'. This will permanently delete this person from your match list!

2 Luxy is stuck on "Searching".

You can tap gear at the top-left corner at your menu page to change search condition for getting more cards.

Luxy is the fastest growing dating app, there are many people who join us everyday, you should keep playing and you will find more people to match with.

And we introduce a new feature in new version named LOOKBOOK where you can now find even more singles near you, online and the newest. Go to Play > Tap the square in the top right corner > Pull down the 'Nearby' Menu at top of the page. Then you can find more match around the world. So thank you for understanding.

3 I lost my matches!

Try logging out and logging back in, as long as you haven't accidentally deleted your account you should be fine! If only one or two of your matches disappeared, they either blocked you or deleted their account - sorry.

4 I accidentally said "no" initially to Luxy accessing my album. How to change and allow Luxy to access my album?

Please go to your phone settings menu and select privacy, then select photos and turn it on for 'Luxy'.

If you could not find the answer to your problem here, please send feedback to Luciana or email to support@onluxy.com with your Facebook registered email.

As a verified user what privileges  you can have?

Privileges verified users have:

1. Get more matches.

2. First to be recommended to other users.

3. First to be invited to our exclusive events.

4. Photo verified users get 10 coins and 1 BLACK Message for free.

5. Income verified users can send 1 BLACK Message everyday.

As a verified user what privileges  you can have?

Privileges verified users have:

1. Get more matches.

2. First to be recommended to other users.

3. First to be invited to our exclusive events.

4. Photo verified users get 10 coins and 1 BLACK Message for free.

5. Income verified users can send 1 BLACK Message everyday.

How to complete my profile:

1. Tap 'Me' section in the main tab.

2. Tap 'View profile'.

3. Tap 'Edit' to start editing your profile.

4.Complete all sections then tap 'Done', coins will be added to your account afterwards.