How can we help you?
Get help with your account, purchases, and more.
- What does Match mean and how does it work?
- What is Search and how does it work?
- How do I set my search preferences?
- How do I send messages to others?
- What are the meanings of all those icons on Luxy?
- What are Roses | Gifts?
- What are Charmers | Highflyers?
- How do I manage my notifications?
- How do I report someone?
- What will happen if I report someone? Will they know that I reported them?
- Must I verify my income?
- When can the website version of Luxy return?
- Why am I seeing profiles I've already unmatched/passed on the Discover page?
- Why can I only send one message?
- How do I add content to the 'About My Match' section?
- What is 'Video Star'?
- Where can I find the 'Who Likes Me' page?
- How does 'Resubmit for Review' work?
- What is 'Priority Pass'?
- Why was my profile picture deleted?
- What is the 'Newcomer' feature?
- Can I make a match during a call?
- Why am I being asked to pay to swipe or view/send messages?
- Why did my message expire?
- Why can't I reply to messages on the Visitors page?
- Where do I set my Greeting, and how does it work?
- Why can't I use my phone number to create an account?
- How many photos can I upload?
- How do I edit my profile?
- Why can't I change the gender on my profile?
- Why can't I pick up the video call?
- Where can I set a fixed time for Video Dating?
- How do I stop Video Dating?
How do I report someone?
If you find someone suspicious or just not suitable for Luxy, you can tap the "Flag" icon on bottom of their profiles and report them to us. Our team will take a further investigation into it.
Was this answer helpful?
© Copyright Luxy 2014 - 2025. All rights reserved.