I can’t log in, what can I do?

You can try the troubleshooting below and see if anything changes please:

1. Check if the email address / phone number you enter is correct. Or to check if the associated number / Facebook / Google / Apple account is valid

2. Check if your internet connection is working

3. Check if you entered the correct password

4. Try restarting the app to see if it works

If you still cannot access your account, feel free to contact us at support@onluxy.com to get a solution.