I have problems making a purchasing on Luxy.

You can try troubleshooting with the solutions below first:

1. Check if your internet connection is working

2. Make sure your associated card / account is working

3. Check if you have sufficient funds for the purchase

4. Restart the app and try again

5. If you still cannot complete the payment, please contact our in-app customer service or email us at support@onluxy.com. Make sure you make notice of the error code if there is any, and be as specific as you can.