How can we help you?
Get help with your account, purchases, and more.
This may happen may due to the following reasons:
1. Your account was reported by several users which prompted us to ask for a verification image.
2. We detected suspicious activities in connection with your account.
To find out more about how we process data during picture verification, visit this page here.
If you don't agree with the way we process your data during this process, you can delete your account at any time on the app by accessing the menu in the top right corner or contacting us.
You can verify your photo to reactivate your account. Should you have any doubt with it, feel free to contact us at support@onluxy.com.