Luxy is the dating app for high-value and selective singles who want to find true love among like-minded people. Please note that sugar babies or sugar daddies are not allowed on the platform. Luxy carefully selects its members, serving only successful and authentic people. To maintain the awesome platform quality, every newcomer needs to pass an initial profile review within the first 24h before they can become a member. Luxy is committed to provide an exclusive, safe community with a pleasant ...

What does it mean to be a high-value person? Luxy is designed for individuals who demonstrate a commitment to personal growth and possess a strong sense of self-worth. This isn't simply about financial success, but encompasses a broader spectrum of qualities. High-value individuals on Luxy possess a robust understanding of socially-desirable morals, principles, values and acting with integrity and dignity. They are proactive, setting ambitious goals and working diligently to achieve them. People...

Why is Luxy for selective singles? Selective singles are those who approach dating with real intention. They are not searching for just any partner, but someone compatible with their values, life goals, and personal standards. This selectivity results from high personal standards. Selective singles understand what they are looking for and won’t just settle for less. They don’t compromise on essential qualities. Selective people might come across picky but that’s ok if it means to value quality o...

YES! Luxy is free to download and available on both the Apple App Store and Google Play. The following features are free to use: View profiles, get profile recommendations, ‘like’ and ‘pass’ profiles to make matches and have unlimited conversations with your matches. You can upgrade your account to the premium memberships Luxy PLUS, Luxy BLACK and Luxy PLATINUM to gain access to more perks and advanced features to maximize your results.

The minimum age requirement for Luxy is 18 years old.

Luxy is a premium dating app for selective singles looking for serious relationships. Luxy prioritizes its quality user base, employing a rigorous verification process to ensure a community of genuine, high-achieving individuals. This means more quality singles and fewer fake profiles, more opportunities for meaningful connections and less "endless swiping". Finding a partner who truly understands your ambitions and values has never been easier. The core is Luxy's unique verification process tha...

Luxy is an exclusive dating app designed for selective singles. These are successful individuals looking for meaningful connections. While often referred to as a millionaire dating app, membership isn't limited exclusively to millionaires: All established and high- quality individuals are welcome. Income verification is optional. Luxy checks for authenticity during a mandatory profile review and photo verification. Luxy prioritizes a carefully selected community of established people, ensuring a...

App: 1. Download the Luxy app for iOS or Android. 2. Choose an option to sign up (Phone Number / Apple ID / Facebook / Email / Google) 3. Upload your main profile photo. 4. Set up your dating profile, including bio, details and further photos. You can edit at all times. 5. Wait 24 hours for your Review Process result. Web: 1. Visit our website https://www.onluxy.com/ 2. Find the Sign Up button on the main page. 3. Choose an option to sign up (Facebook / Google Account / Email ) 4. Upload your ma...

Luxy is an exclusive dating platform for high-value and real singles. To maintain this quality dating experience, all new profiles will be reviewed during the first 24h after signup. During these first hours, you can preview selected features and complete your profile. After the initial 24h passed, you either gained full access or partial access in which you further can optimize your profile for a subsequent review. At all times during this review period, you can upgrade your account to a premiu...

Luxy is a platform for quality singles to mingle. You have standards and so do we! Here are some tips that might help you to gain full access to our community: 1. Choose quality profile pictures. A picture is worth thousands words. Make sure you show your best side in quality images to leave a great first impression. Add six pictures to showcase yourself, passions and your lifestyle. 2. Complete your profile to 100%. Add as many details as you can to let Luxy and other singles know more about yo...

You can delete your account on Luxy at any time. If you use iOS: 1. If your profile is currently being reviewed, go to 'Edit your profile' -> Scroll down to the bottom -> 'Delete Account' 2. If you completed the initial 24h review, go to 'Settings' -> Account & Security -> Tap 'Disable My Account' -> 'Delete Account' If you use Android: 1. If your profile is currently being reviewed, go to 'Edit your profile' -> Scroll down to the bottom -> 'Delete Account' 2. If you completed the initial 24h re...

Luxy performs a comprehensive vetting process to maintain its high standards and ensure an authentic community of quality singles. All new profiles undergo a 24-hour review by the Luxy team. This review focuses on several key aspects of your profile: your profile bio, your occupation, and your profile pictures. Only profiles meeting Luxy's quality standards are approved, granting full access to the Luxy community. The decision is made by the Luxy Review Team alone, existing members do not vote o...

A designated team at Luxy makes the decision on who can join the community, not existing members voting on profiles. There is no voting or vouching process done by existing members to determine new member acceptance. The Luxy team's review ensures a curated community of eligible singles. Find more about the Luxy Review here.

A dedicated team at Luxy reviews every new profile within 24 hours. This review assesses profile quality and compatibility with the Luxy community. There's no "vouching" process where existing members vote on profiles. While a 24-hour review is standard, users can upgrade to Luxy BLACK to gain immediate access. However, their profiles will still be reviewed at Luxy's earliest convenience. After the 24-hour period, you will either gain full or partial access, with partial access allowing for furt...

No, income verification on Luxy is entirely optional. While not mandatory for joining, verifying your income (over €200,000 annually or significant assets) boosts your profile's visibility within the Luxy algorithm. This verification, coupled with identity verification, builds trust among other members and signals high-quality status. Increased visibility improves your chances of connecting with compatible users. However, you can use Luxy perfectly fine without income verification.

If you come across a profile you want to block or message with someone you want to block you can do one of the following: 1. When messaging with them, tap the "flag" icon in the top right corner and select "Add to blocklist". 2. When coming across their profile either tap the "flag" icon in the top right corner or scroll down to "Report & Block", then select "Add to blocklist". If you want to report the profile to us as well, please select "Block & Report" instead, since blocked people will be p...

Once you blocked a profile you are no longer able to see their profile. This person will be removed permanently from your Luxy account. The other person also will no longer see your profile and is no longer able to contact you through the app. This function is ideal if you want to avoid contact with a specific person you came across Luxy. Please note that blocking a person is a permanent decision. This action cannot be reversed.

Luxy offers a broad variety of free and paid features. People can swipe a limited number of profiles for free everyday and hold unlimited conversations with their matches. Other free features include browsing profiles on 'Discover', making use of the additional recommendations via 'Selective Dating' and 'QuickPair' or having video calls with matches. All of these can be used in limited ways and after an upgrade with more extensions. Additionally, premium features include the possibility to strik...

Match is an app feature which you can use to swipe profiles. A match occurs when both users like each other. Swiping right and tapping the red heart icon can both mean a like. All your matches will be displayed on the Messages page. You can strike up a conversation for free with all of your matches. Enjoy chatting!

Discover is an app feature which you can use to browse profiles by location or certain metrics, i.e nearby, online status, verification status… If you’re interested in someone on Discover, you can send them a gift or a message.

Go to the Match page > tap the filter button at the top left corner to set your preferences like age range, gender and locations.

Sending messages is free between matches . Go to the Messages page > Find the match you want to talk to > Start a conversation. Luxy BLACK members can strike up conversation with anyone they like and continue once they get liked back.

Golden Crown Emblem: Luxy BLACK Member Platinum Crown Emblem: Luxy PLATINUM Member Blue Check Badge: Profile-Verified Silver-Purple Star Emblem: Luxy Star Member Pink Star Button: Super Like Blue Flash Badge: Boost Red Golden Heart Button: Like X Button: Pass

Roses are virtual gifts in app. Sending in-app roses is like gifting real Roses to someone you are interested in. To send Rose gifts, please tap the Rose Icon when you see it. Note, special Roses will cost Coins when you choose to purchase it. Roses you receive, appear later on your profile page or you can check them on More > Charmers > My Gifts. On Luxy, you can send different Roses in various quantities. Seasonal gifts are available for special occasions and times.

Charmers are the ones who have received the most Roses. Highflyers are the ones who have purchased the most Coins. Check the full rank list as well as the weekly rank list on the More page > Charmers.

The Charm Score is an indication of how popular a person is on Luxy. The more popular you are, the higher your Charm Score. It is being calculated based on the virtual gifts a Luxy member has received. You can also find all popular people with high Charm Score on Charmers.

Go to the More page > Settings > Notifications to customize your notifications.

If you find someone suspicious or just not suitable for Luxy, you can tap the "Flag" icon on bottom of their profiles and report them to us. Our team will take a further investigation into it.

The report is sent anonymously, and your information is under cover. Luxy won’t send you a result to any report but you can inquire about your report by contacting the Luxy Team.

The web version of Luxy has been temporarily taken offline due to security upgrading. Since early on, Luxy has been a target but has been facing from last year an increasing amount of attempts of people with untrue intentions. Professional fraudsters trying to get access to existing verified accounts that have been created with the same credentials as leaked on other services to scam our users. By trying to take over control of these verified accounts, they are given the impression of being conv...

The Discover page is a public showcase of users who match your basic preferences. You can browse profiles here, but you can't like or pass on them directly. That's why you might see profiles you've previously unmatched or passed on other sections of the app. However, users you have blocked will not appear on Discover.

For the security of our community, unverified members can send only one message until their profile is verified.

To add content to 'About My Match,' tap the section and either use our suggestions or write your own to share what you're looking for.

Luxy offers a video dating feature to help members connect on a different, more personal and direct level. Video Dating on Luxy allows singles to connect with real Luxy members in real time. A special matching algorithm connects you directly with available people. The conversation length is up to you. If you want to have it more organized, you can send people also an invitation to video chat first, giving the person time to prepare. You can connect with people on Luxy via video even before a mat...

Video Star is a paid package, which gives you unlimited free video calls, and others can answer your calls without any charge. You can see all the benefits on the Video Dating page by tapping the 'V' icon in the top left.

You can find the 'Who Likes Me' page by tapping the heart icon at the bottom menu.

'Priority Pass' lets you skip the initial 24-hour review by purchasing it.

This usually happens when your photos violate our content guidelines, such as AI-generated, blurry, or sexually explicit images. These will be removed.

The 'Newcomer' page shows recently reviewed profiles, making it easy to connect with new members.

Yes, you can match them by tapping the Like button during a call. If they like you back, it's a match!

Full swiping and messaging are for reviewed-in users. If your profile hasn't passed the initial 24-hour review, you'll only see a preview. To get full access, you can upgrade or resubmit your application for another review.

Matches and chats expire after 72 hours of no messages. Use Coins to purchase Reconnections and restore them.

The Visitors list shows greeting messages from your visitors. You can reply once you've matched with the sender.

To set your Greetings, go to the last tab page "☰" > Settings > My Greetings. You can choose to send these messages to your new matches. To send your Greetings automatically, you can purchase the Chat Boost feature.

Currently, phone number sign-up is only available in the United States, Brazil, UK, Mexico, Canada, India, and Australia.

You can upload up to six photos to your profile. Please ensure they follow our photo guidelines to be visible.

To edit your profile, go to the last tab (☰) and tap on your profile card to fill in the required information.

To ensure community safety, you can only change your gender once. If you need to change it again after editing, please contact our support team.

Picking up video calls costs Coins. If you don't have enough Coins, you won't be able to answer new calls. Regarding fees: Outgoing calls cost 14 Coins per minute. Incoming calls are free for the first minute, then 14 Coins per minute.

To set your preferred time for video calls, go to the last tab (☰), tap on your profile card, scroll down to the 'Video Date Availability' section, and select your preferred time.

To turn off the calls from Video Dating, go to the last tab page "☰" > Settings > Notifications > toggle off the button 'Receive Video Calls'.

Quick Pair is a seasonal feature on Luxy. Singles can select interests and QuickPair recommends them matching people based on these and their profile information to connect with. This feature is seasonal so interests and preferences might be themed in different ways such as how people observe certain festivals (Christmas, Easter, Halloween etc.), how they spend their holidays or what their preferences are in their free time. Quick Pair brings people together in this new way to increase compatibi...

No. Luxy does not tolerate sugar babies or daddies on its platform and works actively against sugar dating since its foundation. This includes looking for an "arrangement" or non-genuine dating aka the search for a "transactional relationship". Luxy has actively worked against facilitating such intentions as outlined in our Community Guidelines. Any attempts to use the platform for such purposes are against Luxy's terms of service and will result in account removal. Luxy has been created to conn...

Video Dating provides a face-time feature for you to match new people and match them during a video call. To visit Video Dating, go to the 2nd tab page from the bottom menu > tap the video button to start matching and calling.

You can usually find both your call history and missed calls by tapping the bottom menu > tapping the button in the top right corner.

When you upload a new profile picture, our moderation system will review it to ensure it follows our photo guidelines. Please avoid blurry, AI-generated, or incorrectly sized pictures. This review typically takes up to 24 hours.

Double-check if you purchased Coins instead of the Boosting/Swipes/Super Likes directly. The payment screen for Coins appears if you don't have enough to buy these features. If you believe you were charged incorrectly, please contact our support team for assistance.

Rewards from Lucky Spin are automatically added and activated in your account. You'll see them working on the relevant pages.

Your search filters on the Match feed determine the profiles you see in Match and Discover. However, your public profile can still be viewed by others browsing. To control who sees you, consider enabling Private Mode, a premium feature.

To post on Roll, go to the Roll page, tap 'My Roll,' and then 'Add A New Post.' Your post will be visible to your matches and may be featured on the main Roll page.

BLACK members receive three free instant messages daily. After using these, you can purchase more with Coins. If your profile isn't verified, you'll need to verify your photo before sending more messages.

Accounts are blocked for violating our Community Guidelines to ensure community safety. If you'd like to appeal, please contact our support team.

Viewing 'Who Likes Me' and advanced messaging are features of our Luxy BLACK membership, not Luxy PLUS. To access them, you'll need to upgrade. For your information, Luxy PLUS membership includes: - 1.Checking Visitors' Profiles - 2.Double Batch - 3.Advanced Filters - 4.Searching by Location - 5.Anonymous Visits - 6.Hiding Your Profile - 7.Not-Be-Disturbed Mode - 8.Editing Name

To upgrade, go to the last tab (☰), visit the Membership Banner, and choose a Luxy BLACK plan.

There are a few reasons why you might not be receiving messages: 1.You may not have received likes back yet, resulting in no matches. 2.Improving your profile can increase your chances of matches and messages. Try adding clear photos and detailed information. 3.Be proactive by sending thoughtful messages to profiles you find interesting.

Although Luxy is an exclusive platform with standards for quality and dating intentions, it is open to members of all sexual orientations.

Boostings must be used in their entirety and cannot be split across multiple uses.

A view means another user has looked at your profile. A visit also means they've looked at your profile, but it might imply a more active engagement, such as spending more time or interacting with elements on your profile.

Luxy provides users with profile recommendations on the feature 'Match'. These recommendations are based on specific user preferences such as gender and age ranges but also cover specific interests everyone can set up and their profile texts, specifically in 'About Me' and 'About My Match'. Luxy shows profiles around your area to you but also recommends people from further away if we think you fit.

1. Swipe to match. On the Match page, you can swipe right or tap the Like button on a profile, and get matched once they Like you back. 2. Send BLACK Message . The recipient can choose Like or Pass on their screen and once they Like you or reply the message, you are matched!

Currently this feature is not available.

There is no Like or Pass button on the Discover page. However, you can match them by sending BLACK Messages and converse directly.

Yes. Messaging between you and your matches is totally free.

Yes, you can send them a BLACK Message, wait for them liking you back and then converse. Otherwise, Luxy is based on mutual likes. You can only message a person when they become your "Match".

Yes, you are able to delete a message on your device. However, it will remain visible for the other person. You can’t recall a message.

Scroll down to the bottom of their profiles > Tap the Flag icon > Choose Unmatch. Or, to find the Flag icon on the chat page, choose Unmatch. You will not see their profiles after you unmatch them.

Go to the Messages page > Input your keywords to the search bar > Search. You can search among names of your Matches.

New Matches are those who have recently matched with you. Once you start the conversation, they’ll be categorized and appear on the normal list below. Note: On this section, you might see some profiles that are not your matches. They’re Boosted profiles . Feel free to start a chat with them.

Boosting is one of our paid features to improve your profile visibility dramatically. Boosted profiles will be promoted on the Match/ Search/ Messages page to gain more attention. Go to the More page > Boosting to see more.

Go to the More page > Settings > Account & Security > choose Email > Tap Verify.

1. Go to the More page > Settings > Account & Security > choose your Phone number > tap Verify 2. Enter the verification code you received to verify

1. Go to your Profile page > Scroll down to find the Verify Photo option 2. Follow the instructions to verify your photo

Please note that income verification is currently only available on the Android app. To verify your income on the app: 1. Go to your Profile page > Scroll down to find the Verify Income option 2. Follow the instructions to verify your income Alternatively, contact the in-app customer service representatives or send an email to support@onluxy.com. Check section 2.C of the Luxy Privacy Policy to learn how we handle your data for this check.

The basic version that allows you to hold unlimited conversations with your matches is for free. However, premium features are either included in one of Luxy's premium memberships Luxy PLUS, Luxy BLACK or Luxy PLATINUM or can be purchased while using with Luxy Coins. Premium memberships start regularly at €59.99 per month.

Luxy BLACK is the most popular premium membership on Luxy. Subscribers gain access to more features like "BLACK Messages", "Search by Location", "Who Likes Me?", "Anonymous Mode", "Hide Mode" plus double daily profile recommendations and the opportunity to use advanced filters. You can view the full perk list on the app on More > Luxy BLACK privileges.

Luxy PLUS is a premium membership on Luxy. Subscribers gain access to additional features like double daily profile recommendations, people who visited your profile, and "Anonymous Mode" or "Hide Mode" for your profile.

Luxy PLATINUM is the ultimate premium membership on Luxy. Your profile needs to have standards for being a PLATINUM member. Subscribers can enjoy privileges like the following to make more matches: PLATINUM profiles will be displayed to matching singles with greater priority. Their profiles enjoy a free "Boosting" every month which gets them more exposure. Unlimited access to "BLACK Messages", 7x the daily profile recommendations plus all of the exclusive privileges of Luxy BLACK complement the ...

Coins are the in-app currency on Luxy. You can use Coins to buy Boosts, Roses, Extra Swipes, BLACK Messages, Super Likes and Read Receipts.

The Read Receipt is a feature to check if your messages have been read by the person you are writing to. Read Receipts are a premium feature. You can tap on the double checkmark icon on your chat page to purchase it with Luxy Coins.

A Super Like will highlight your profile on the feed of someone you're interested in. It helps increase your chance to get a real match. Simply tap the Pink Star icon on their profiles and they'll be notified in real time. You can also purchase more Super Likes with Coins.

On Luxy, we offer 30 swipes daily for basic members, and 60 swipes for BLACK members. When you exceed the limits, you can purchase extra swipes with Coins.

A BLACK message is used to message someone who hasn’t matched you yet. With a BLACK message, you can send 3 messages per person and continue the conversation once they chose to Match with you. BLACK members can send BLACK Messages to up to 3 different singles daily. Or, you can use Coins to purchase more.

It is a unique tool that you can use to find people in any city you like. Simply go to the Match page > Tap the filter icon at the top left corner > Tap Search By Location to use it. Note: This feature is available to Luxy BLACK members only.

Selective Dating is a feature on Luxy. Besides pairing singles based on theor profile, it takes interests that need to be selected into account. Up to 4 matches are suggested every day which can be contacted.

ChatBoost is a feature that allows a 'Greeting' message automatically to be sent to multiple matching newcomers at the same time. This feature is available on the "Discover" page on Luxy. ChatBoost is a great way to get in contact with more people since at least 100 people every day will receive the specific Greeting. Once they choose to reply, they appear in a person's message list as matches.

It depends on what device you’re using. 1. For iOS users, use your Apple account to pay. 2. For Android users, use your Google Play account to pay. 3. For PC users, we offer payments via PayPal. You don’t need a PayPal account to make a payment with your Credit Card. If you need any help with the payment, please contact our in-app support team or email us at support@onluxy.com.

We accept only one-off payments for our Membership plans. For example, if you select the annual plan, you’ll be charged for the entire year up front at the yearly price. If you prefer monthly billing, please choose the 1-month plan option (you can cancel the renewal anytime).

iOS 1. Open Settings, and then tap iTunes & App Store. 2. Tap your Apple ID at the top. 3. Tap View Apple ID and sign in if prompted. 4. Tap Subscriptions. 5. Find and tap the subscription you would like to cancel. 6. Choose Cancel Subscription (iOS 10) or turn off Automatic Renewal. Android 1. Open the Google Play app. 2. At the top right, tap the profile icon. 3. Tap Payments & subscriptions. 4. Select the subscription you want to cancel. 5. Tap Cancel subscription. 6. Follow the instructions....

Contact our in-app customer service or email us at support@onluxy.com for the refund issue. Please make sure you include your payment receipt and the reason for the refund.

No. It’s not able to change your subscription type unless your current one is expired.

Usually, we run promotional campaigns seasonally. Or, you can find our valid promo codes at here.

This is an advanced feature for Luxy BLACK members. Go to your Profile page > Name to edit the name.

Go to your Profile page > Tap the "+" to add photos (up to 6), or tap any of your existing photos to replace / remove it.

Go to your Profile page > Find the sections that are left as blank > Fill in your information to complete.

Your location is set automatically by using your phone's GPS or "location services" feature. If your location is not shown or does not update when you move, you should ensure that Luxy is allowed to access your location in your device's privacy settings. It cannot be modified manually. However, you are able to go to the More page > Settings > Privacy > Hide My Location to hide it.

Go to the More page > Settings > Account & Security > choose Email > Tap Verify.

Go to the More page > Settings > Phone Number > Tap to send the verification code > Enter the code > Verify.

Go to the More page > Settings > Tap Log Out.

iOS Users Go to the More page > Settings > find "Account & Security" > tap "Disable My Account". By doing so, your account will be removed from Luxy permanently. Android Users Go to the More page > Settings > Scroll down to "Disable account" > Select "DELETE Account". By doing so, your account will be removed from Luxy permanently. If you have any problem finding these options, please contact our dedicated support team for further help. If you have problems to delete your account by using the st...

Go to the More page > Settings > Scroll down to "Disable account" > Select "Deactivate Account". In this way, your account will be temporarily disabled, and you can choose to reactivate it when you’re ready to come back.

1. Log into your account 2. Tap the "Reactivate" button when it shows up 3. Done

1. On the Log In page, tap "Forget Password" to get the password email from us 2. Click the link in the email you receive 3. Enter a new password 4. Done

You can try the troubleshooting below and see if anything changes please: 1. Check if the email address / phone number you enter is correct. Or to check if the associated number / Facebook / Google / Apple account is valid 2. Check if your internet connection is working 3. Check if you entered the correct password 4. Try restarting the app to see if it works If you still cannot access your account, feel free to contact us at support@onluxy.com to get a solution.

This may happen because of the following reasons: 1. Your previous account has been deleted and is no longer available 2. Your previous account was created by another login option 3. You’ve chosen "Sign Up" instead of "Log In" and created a new account. In this case, you can log out and re-select the correct option to log in 4. You have disconnected your Facebook account with Luxy and created a new account with it If you still cannot login to your original account, please contact us via the in-a...

Please email us at support@onluxy.com, providing your previous account details and a valid email address that you'd like to use to log in. Our support team will help you create a new login to access your account.

The web version of Luxy has been temporarily taken offline due to security upgrading. We want to ensure that our users and their data are protected best from any possible harm, and therefore are undertaking the work that is necessary for the website version of Luxy. We have noticed that due to data leaks on other platforms, Luxy being targeted to make use of the obtained information. Professional fraudsters trying to get access to existing verified accounts that have been created with the same c...

In general, all users are free to edit their name when creating their account. If your account was created with a Facebook account, you can contact the customer service representative in the app to edit. Otherwise, you are suggested to upgrade your account to access this feature.

The app language will adapt to your system language, which you can change in your Phone Settings. If the app language doesn’t adapt to your phone language, it means this language is not supported by Luxy.

The app updates your location from time to time, and doesn’t monitor it constantly. If you travel, the new location on your profile may not be updated in real time. You can restart the app to trigger an update of the location.

To set your location on Luxy, please: 1. Go to the phone Settings and find the Luxy app 2. Allow Luxy to access your location information 3. Restart the app Or Check if you have turned on the Hide My Location option in the Luxy App Settings > Privacy. It is possible that some small areas are not able to be recognized by the GPS service.

This may happen due to the following reasons: 1. Your main profile picture has been rejected. Please wait for the approval or upload a new picture to see if anything changes. 2. Some information is missing. Please double check your profile.

We review all photos to maintain a safe and positive community. Your photo may have been rejected for one or more of the following reasons: 1. Image Quality: The photo is blurry, unclear, overexposed, poorly lit, or is a screenshot with distracting borders. Ensure your photo is high-resolution and clearly shows your face. 2. Content: The photo may have contained more than one person, added text, significant alterations that changed your appearance, indecent or violent content, suggestive materia...

You still may experience profile visitors for the following reasons: 1. You’ve liked someone and that person just visited you back. 2. You’ve sent gifts to someone, and your profile was displayed on that person’s gifts list. 3. System delay. Try restarting the app to see if the switch for Hide Profile is disabled.

Your photo will be rejected if: 1. Your face is not visible. Please make sure you take off any mask, sunglasses or hat which might cover your face. 2. Your selfie doesn’t match the one you uploaded. 3. Our system can’t recognize your main photo uploaded. You can contact our support team for more help.

Please check if you have entered the correct phone number, and your internet connection is good. If you still not able to receive the verification code, please reach us at suppprt@onluxy.com for help.

1. Please go to the More > Settings page to check if your email address is correct, and your internet connection is good. 2. Try changing it to another email address to see if it works. 3. If you are still not able to receive the verification email, please email us at support@onluxy.com for help.

This may happen due to the following reasons: 1. Your account was reported by several users which prompted us to ask for a verification image. 2. We detected suspicious activities in connection with your account. To find out more about how we process data during picture verification, visit this page here. If you don't agree with the way we process your data during this process, you can delete your account at any time on the app by accessing the menu in the top right corner or contacting us. You ...

To maintain the quality and integrity of the Luxy community, all new profiles undergo a review process by the Luxy Team. This ensures alignment with Luxy's standards and that profiles meet the expectations of our quality nature. As part of our commitment to authenticity, Luxy verifies profile pictures. Verified profiles are distinguished by a prominent blue checkmark icon, providing members with assurance of genuine identity and enhanced confidence in their connections.

Our algorithm recommends you primarily people around you but also profiles further away if it thinks you are a match. You can check your filters and lose some restrictions to view more recommendations. Outside of metropolitan areas, it's also possible that we don’t have more new eligible users based in your area. Leave us feedback to help us improve.

You can reset your search criteria to see if anything changes. It’s also possible that we don’t get enough eligible users based on your criteria. Leave us feedback to help us improve.

Your own set search criteria will only result in the profiles you receive on the Match / Discover feed. It won’t limit others to visit your profile. If this is not the issue you’re facing with, please contact us for more help.

This happens may because that your main photo is rejected. You can go to the Profile page to check if it’s on pending. Your Boost will be restarted automatically once your main photo is approved.

Usually there are three reasons behind this. 1. Double check your preference settings by tapping the icon in the top left corner on the page you are viewing profiles. Adjust your age range accordingly and scroll down to see your location. Once adjusted, click "done" to confirm the changes. Luxy automatically obtains your current location and uses it as primary location. Luxy BLACK and Platinum members are able to add two more location preferences. 2. On the feature "Match", Luxy recommends you p...

There might be several reasons why this happens. First, ensure that all of your filters, such as the age range and location, are correctly set and saved. Second, on the feature "Match", Luxy recommends you people from your current location first but also shows you singles from further away if we think you fit. Additionally, sometimes, Luxy members may accidentally select the wrong gender or date of birth. If you come across these cases, please report the profile so our team can take a closer loo...

Please check if your internet connection is good, and try relogging into your account to load the pictures.

Please check if you are using our latest version. Make sure that your internet connection is good. Restart the app to see if they’re loading.

You can try the troubleshooting below and see if anything changes please: 1. Clear the app cache 2. Reinstall your app and make sure you are using the latest version 3. Log into your account 4. If the problem persists, please contact the support team for help.

You can undo your last action. For example, if you swiped left but actually wanted to like a profile, you can reverse it for a small fee of Luxy Coins. Please note, that you only can undo the very last action, not any desired previous ones. Leave your feedback to help us improve.

This may happen due to the reasons below: 1. They created multiple accounts on Luxy. We encourage that you report this to us. 2. System delay.

Viewing the list of profiles who already liked you, is exclusively for Luxy BLACK and Platinum members only. If you have updated your account and still cannot access the feature, please contact us for further assistance.

This issue may involve the following reasons: 1. They’ve unmatched or blocked your account 2. Their accounts were blocked or deleted 3. You’ve changed devices 4. You’ve reinstalled the app 5. You’ve cleared the cache

Messages are stored locally on your device. If you reinstall the app or change the login devices, messages won’t be transferred or restored. They can’t be recovered.

Please check if your internet connection is good. If you would like to send messages to someone you haven’t matched with yet, you’ll need to use BLACK Messages.

Please restart the app to see if they show up on your screen. If you still cannot find them, please contact the Luxy support team for help.

You can try troubleshooting with the solutions below first: 1. Double check if your subscription payment was made successfully. In general, you will receive a receipt or an invoice after your payment is complete. 2. Check if you have another account on our platform. It is possible that your membership is associated with your another account based on your Apple ID / Google Play ID. In this case, please contact us with the necessary information, i.e. your account(s) information, payment receipt(s)...

iOS 1. Open Settings, and then tap iTunes & App Store. 2. Tap your Apple ID at the top 3. Tap View Apple ID and sign in if prompted 4. Find your Luxy Subscription Android 1. Open the Google Play app 2. At the top right, tap the profile icon 3. Tap Payments & subscriptions. Subscriptions 4. Find your Luxy Subscription Web / PayPal 1. Click the Settings cog next to "Log out." 2. Click the Payments tab, then click Manage automatic payments under "Automatic payments." 3. Find your Luxy Subscription

Generally, the subscription is auto-renewed when you subscribed to the auto-renew option on the checkout page. You are free to cancel the auto-renewal option at any time.

If you made the payment through the App Store/ Google Play Store, you can reverse the duplicated one directly on your Phone Settings > Subscription Management. If it’s through PayPal, please contact us at support@onluxy.com, providing your order receipt and account so we can help you.

You can try troubleshooting with the solutions below first: 1. Check if your internet connection is working 2. Make sure your associated card / account is working 3. Check if you have sufficient funds for the purchase 4. Restart the app and try again 5. If you still cannot complete the payment, please contact our in-app customer service or email us at support@onluxy.com. Make sure you make notice of the error code if there is any, and be as specific as you can.

If you believe someone has hacked your account, it’s highly suggested that you reset your password as soon as possible. You can also contact us for more help.

Luxy takes all of the required care to keep your data and rights protected. Luxy staff has only insight to your data on the secure Luxy system of limited extend. Luxy and its employees don’t use your data in any other way than for the sole necessary operation of Luxy’s services and the interaction with other Luxy users. Your Luxy data is stored on Amazon World Services (AWS) US West, which is located in the state of Oregon, USA. Regarding GDPR, Art. 15, para. 3, you have the right to request a c...

Updated on August 29, 2024 Luxy collects a real-time selfie picture to verify your authenticity and congruence with your photos uploaded to your profile. Sometimes, we additionally collect at the same time (less than 3 seconds) a video selfie. You can take a voluntary profile picture verification on Luxy. This verification picture or video selfie won’t be shown publicly on Luxy but is used to determine if the profile pictures you are using are real. Luxy might further ask for mandatory profile p...

Luxy takes all of the required care to keep your data and rights protected. Luxy staff has only insight to your data on the secure Luxy system of limited extend. Luxy and its employees don’t use your data in any other way than for the sole necessary operation of Luxy’s services and the interaction with other Luxy users. Your Luxy data is stored on Amazon World Services (AWS) US West, which is located in the state of Oregon, USA. To find out more about what information we collect and how we proce...

You can delete your profile from the app by following these steps. This will publicly remove your profile from the Luxy platform and it won’t be visible any longer to anyone. For security reasons, Luxy will keep your data up to 30 days after you initiated the deletion. After 30 days, all personal data you left on our platform will be deleted from Luxy’s system. Please note, that once a profile is deleted by a user, we are not able to recover it for reactivation. If you just need a break from onl...

Luxy fosters a respectful and high-quality community for singles. Please familiarize yourself with our Community Guidelines (https://www.onluxy.com/static/guide.html#/ ) to learn about standards of conduct and interaction, ensuring a safe and positive experience for all members. Additionally, Luxy's terms section 11 outline the rules about the "Use of Luxy" (https://www.onluxy.com/template/path/terms.html#/ ). This includes strict policies against harassment, disrespectful behavior, fraudulent p...

https://www.onluxy.com/terms.html#/

https://www.onluxy.com/privacy.html#/

Your security on Luxy is very important to us. Community Guidelines have been created to ensure a friendly and secure atmosphere on our online platform. However, we encourage all Luxy members to take safety precautions when interacting with each others. While it’s interesting and thrilling to meet new people, we want to remind all Luxy members to give and share personal information online only with common sense. 1. Be Careful When Sharing Personal Information Your phone number, address, and othe...

Updated on September 25, 2023 To safeguard the community and maintain a high level of trust, we have implemented robust security measures to detect and address safety concerns promptly. Unfortunately, in today's digital landscape, fraudsters and scammers are constantly evolving and finding new ways to exploit online platforms. One of the methods they employ is attempting to gain control over established accounts by utilizing leaked data they obtain from other platforms such as login credentials....

Updated on March 24, 2025 At Luxy, the security of you and your data is our priority. We have observed that professional fraudsters are attempting to seize control of accounts using stolen email addresses and passwords obtained from data breaches on other platforms. Because many individuals reuse the same credentials across multiple websites, a compromise on one app, website or platform can compromise their accounts elsewhere, including Luxy. How Scammers Try to Access Your Luxy Account Scammers...

Updated on November 8, 2023 To safeguard the integrity and security of our community, we have implemented measures to detect and prevent fraudulent activities. This including attempts by scammers or individuals with malicious intent to gain unauthorized access to our platform. When we detect suspicious behavior, such as multiple login attempts to different accounts originating from the same devices, effected accounts need to undergo the verification process again. If activities were authentic, y...

Updated on December 8, 2023 At Luxy, the safety and security of our community members is our utmost priority. To protect our users from fraudulent activities, we have implemented stringent measures to detect and prevent unauthorized access to our platform. One of these measures involves monitoring IP address and location changes. If we detect suspicious behavior, such as: - Frequent IP address changes - Frequent location changes, especially if they are physically impossible or illogical - Mismat...

Although you might feel enthusiastic and excited when it comes to the first meeting in real life, please take adequate precautions and follow these tips to ensure your personal safety: 1. Get To Know Each Other Before Meeting In Person While Luxy verifies every person before they can become a member, we cannot guarantee that all information they provide checks out. Thus, it is your responsibility to ensure that you share a common ground of trust with the other person before the first meeting. Kn...

Updated on July 25, 2023 Luxy cares deeply about the wellbeing of all of its members. We recognize that human trafficking is a serious issue that affects millions of people around the world, and that in circumstances the first point of contact between trafficker and victim can be on dating apps - despite our screening since we cannot unveil people’s true intentions when reviewing profiles. We have implemented various measures to detect and prevent trafficking on our platform, including using adv...

Violations of Luxy's Community Guildelines or rules as specified in the Terms of Use may lead to profile review, temporary suspension, or a permanent ban from the Luxy community. We encourage all members to absolutely stick to them to a T. to understand their role in maintaining our exclusive platform and avoid any account restrictions.