It created a new account when I logged onto my previous account, what can I do?

This may happen because of the following reasons:

1. Your previous account has been deleted and is no longer available

2. Your previous account was created by another login option

3. You’ve chosen “Sign Up” instead of “Log In” and created a new account. In this case, you can log out and re-select the correct option to log in

4. You have disconnected your Facebook account with Luxy and created a new account with it

If you still cannot login to your original account, please contact us via the in-app customer service or send a message to support@onluxy.com.