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Get help with your account, purchases, and more.

Troubleshooting

Login Issues

I can’t log in, what can I do?
It created a new account when I logged onto my previous account, what can I do?
How do I log in with my Facebook when it's no longer valid?
Why can I not login to the website version of Luxy?

Account Issues

I can’t edit my name.
I can’t change my app language.
My location isn’t showing the right place that I’m located at.
Why is my location blank?
I’ve filled in everything and it still says that my profile is incomplete, what can I do?
Why has my profile photo been rejected?
Why is the feature Hide Profile not working?

Verification Issues

Why has my verification photo been rejected?
I didn’t receive the verification code on my phone.
I didn’t receive the verification email.
I was required to verify my photo, why does this happen?

Functions Not Working

I can’t find people nearby, what can I do?
I don’t get new matches on my Match feed.
I received profiles that don’t fit my search criteria.
My Boost doesn’t work.
Pictures are not loading.
App pages aren’t loading.
App crashes.

Matching and Messaging

I swiped left on a profile by mistake, what can I do?
I'm seeing profiles I've already tapped through
I can’t access Who Likes Me.
One or more of my matches have disappeared.
My messages have disappeared.
I can’t send Messages to others.
I received a notification saying that I got a new message, while there’s nothing new.

Billing Issues

My BLACK | PLATINUM hasn’t been activated.
I can’t find the option to manage my Luxy subscriptions.
Why is my subscription automatically renewed?
I made duplicate payments, what can I do?
I have problems making a purchasing on Luxy.