Question 1

Q: What to do if I find someone hacked my account?

Accepted Answer

If you believe someone has hacked your account, it’s highly suggested that you reset your password as soon as possible. You can also contact us for more help.

Question 2

Q: How are my activities and data on the platform processed by Luxy?

Accepted Answer

Luxy takes all of the required care to keep your data and rights protected. Luxy staff has only insight to your data on the secure Luxy system of limited extend. Luxy and its employees don’t use your data in any other way than for the sole necessary operation of Luxy’s services and the interaction with other Luxy users. Your Luxy data is stored on Amazon World Services (AWS) US West, which is located in the state of Oregon, USA.
Regarding GDPR, Art. 15, para. 3, you have the right to request a copy of your full data available to Luxy. Please contact us at support@onluxy.com if you have questions regarding your data on Luxy. To find out more about what information we collect and how we process and safeguard it, please visit our privacy policy at https://www.onluxy.com/template/path/privacy.html

Question 3

Q: What data is being processed for the profile picture verification?

Accepted Answer

Updated on August 29, 2024
Luxy collects a real-time selfie picture to verify your authenticity and congruence with your photos uploaded to your profile. Sometimes, we additionally collect at the same time (less than 3 seconds) a video selfie.
You can take a voluntary profile picture verification on Luxy. This verification picture or video selfie won’t be shown publicly on Luxy but is used to determine if the profile pictures you are using are real. Luxy might further ask for mandatory profile picture verification if we determine your profile as high-risk or if the profile is involved in suspicious activities.
During the profile picture verification check, Luxy scans your face and processes face geometry data which might be considered biometric data or biometric information in some jurisdictions.
Visit our Privacy Policy to find out more about Luxy’s data collection and processing practices.
What is the purpose of the profile picture verification?
This process helps us confirm that the verification picture or video was taken by a real person, and that it has not been manipulated or altered. The purpose of the profile picture verification process is for verification and security purposes, namely to verify your profile images in order to keep our community safe from fake profiles and possible dangerous activity. To execute the profile picture verification process, we process your facial geometry information and screenshots via our server.
Do I have to use the profile picture verification feature?
Luxy only processes face geometry information with your consent. If you don’t want your picture or video selfie to be processed by us, you should not use the profile picture verification feature.
However, failing to use the profile verification feature may result in your inability to access or use Luxy’s services.
What third parties may have access to the profile picture verification data?
Luxy may use service providers in connection with the profile picture verification process. When you consent to the use of the profile picture verification feature, you acknowledge and agree that Luxy may share biometric data or biometric information with its service providers for verification and security purposes.
How long is the data from the profile picture verification retained?
Biometric data or biometric information is only created and retained with your consent for the duration of the profile picture verification process. Profile picture verification may take up to 30 days. This is the case when our system cannot verify the information automatically but Luxy staff has to manually review and verify it. Once your photo verification and security assessment are complete, the biometric data or biometric information is deleted.
When Luxy deletes the biometric data or biometric information following the completion of the profile picture verification process, it is permanently deleted from our systems and can no longer be retrieved.
Where can I learn more?
To find out more about Luxy’s data collection and processing practices, please visit our Privacy Policy.

Question 4

Q: How does Luxy store my data?

Accepted Answer

Luxy takes all of the required care to keep your data and rights protected. Luxy staff has only insight to your data on the secure Luxy system of limited extend. Luxy and its employees don’t use your data in any other way than for the sole necessary operation of Luxy’s services and the interaction with other Luxy users. Your Luxy data is stored on Amazon World Services (AWS) US West, which is located in the state of Oregon, USA.
To find out more about what information we collect and how we process and safeguard it, please visit our privacy policy at https://www.onluxy.com/template/path/privacy.html

Question 5

Q: How do I delete all of my data on Luxy?

Accepted Answer

You can delete your profile from the app by following these steps. This will publicly remove your profile from the Luxy platform and it won’t be visible any longer to anyone. For security reasons, Luxy will keep your data up to 30 days after you initiated the deletion. After 30 days, all personal data you left on our platform will be deleted from Luxy’s system.
Please note, that once a profile is deleted by a user, we are not able to recover it for reactivation. If you just need a break from online dating, you can deactivate your account. Your profile will be not visible to other users while in this status.
If your Luxy account has been restricted, blocked or suspended by the Luxy team, we are required to retain basic account information to enforce the block. Luxy retains data when required to do so for legal or regulatory reasons. This is in compliance with the General Data Protection Regulation (GDPR) of the EU.

Question 6

Q: Community Guidelines

Accepted Answer

https://www.onluxy.com/static/guide.html#/

Question 7

Q: Terms

Accepted Answer

https://www.onluxy.com/template/path/terms.html

Question 8

Q: Privacy

Accepted Answer

https://www.onluxy.com/template/path/privacy.html

Question 9

Q: Safety Tips on Luxy

Accepted Answer

Your security on Luxy is very important to us. Community Guidelines have been created to ensure a friendly and secure atmosphere on our online platform. However, we encourage all Luxy members to take safety precautions when interacting with each others. While it’s interesting and thrilling to meet new people we want to remind all Luxy members to give and share personal information online only with common sense.
1. Be Careful When Sharing Personal Information
Your phone number, address, and other private information about your life belongs only to you. Consider keeping personal data and social media accounts to yourself until you are sure you can trust the person you just met online. We recommend to only share phone numbers and social media accounts once you know each other better.
Never share personal addresses or other private information with a person you only met online.
2. Never Share Financial Data & Do Not Send People Money
There's never a reason to share financial data such as bank or online payment details, even if you trust a particular person. If someone asks you for your payment information (e.g. bank details, credit card number), or openly requests money from you, don’t send it. Instead, report this profile immediately and add it to your personal blocklist so they cannot send you any more messages on Luxy.
3. Report Suspicious Profiles
Beware of profiles that are not verified and seem to be fake, requests for money, people claiming to be "out of the country" and in need of financial assistance, or other hardship stories and other personal stories that simply don't add up. People who ask to chat on a third party platform or request your phone number in the first message should be approached with precaution.
Report such profiles to Luxy staff directly. There is a team of moderators who constantly check reports and remove profiles that violate Luxy’s terms, guidelines or seem to be dangerous for our community. All reports are completely anonymous. Reported users will never know if and by whom they are reported.

Question 10

Q: Why have my earned badges such as the Luxy Star icon vanished?

Accepted Answer

Updated on September 25, 2023
To safeguard the community and maintain a high level of trust, we have implemented robust security measures to detect and address safety concerns promptly.
Unfortunately, in today's digital landscape, fraudsters and scammers are constantly evolving and finding new ways to exploit online platforms. One of the methods they employ is attempting to gain control over established accounts by utilizing leaked data they obtain from other platforms such as login credentials.
When we detect suspicious activity we might remove the earned badges as a precautionary measure. This allows us to thoroughly verify the profile and ensure that the activity associated with the account is legitimate.
This can happen due to the following events:
- logging onto Luxy from different devices recurrently,
- frequent IP address changes,
- being reported multiple times by other Luxy members, or
- login attempts on accounts which are inactive on the Luxy platform for a longer period of time.
Please understand that this verification process is essential under these specific circumstances to protect not only the privacy and integrity of compromised established accounts on Luxy but also the entire community from potential harm. We employ advanced technologies and work diligently to verify the authenticity of the account and the actions taken on the platform.
If we determine that the suspicious activity was indeed fraudulent, the account will be permanently banned to protect the integrity of our community.
The icons will be restored once the process of checking the profile activities have been completed and its authenticity confirmed.
During the past years, we witnessed data leaks, breaches and hacks of several large online platforms, such as these incidents:
- 419 Dating and other dating platforms
In mid-2023, it came to light that several dating platforms, namely ‘419 Dating’, but also ‘Meet You - Local Dating App’ and ‘Speed Dating App For Americans by MyCircle Network’ suffered from a data breach in which more than 2.3 million records of user information including email addresses, passwords, customer names and more being accessible. Find out more.
- Quora
Already in 2018, hackers obtained data of more than 100 million Quora users including user names, email addresses and passwords. This breach was worse for users who also linked other social media accounts on Quora, endangering these directly. Find out more.
- Yahoo
One of the largest data breaches in history, hackers got access to user data of more than 500 million Yahoo accounts. Sensitive information circulating the darknet includes names, phone numbers, email addresses and passwords. Find out more.
Account credentials obtained through such illicit means can be used by professional fraud groups to login on different online communities, including dating apps. Platforms who admitted such events are Facebook in 2019, Zoom in 2020 or PayPal in 2023.
Rest assured that Luxy is working tirelessly to ensure a safe and secure environment for all Luxy users. We have implemented and realized anti-fraud and anti-scam precautions that exceed the efforts common with other online dating platforms and aim to prevent such aforementioned incidents. However, due to the professionally organized nature and high criminal energy of such scammers, Luxy constantly remains vigilant and proactive in our efforts to prevent any harm to our members.
Thank you for your understanding and your support.

Question 11

Q: Understanding Account Safety for Users Registering with Email Addresses

Accepted Answer

Updated on March 24, 2025
At Luxy, the security of you and your data is our priority. We have observed that professional fraudsters are attempting to seize control of accounts using stolen email addresses and passwords obtained from data breaches on other platforms. Because many individuals reuse the same credentials across multiple websites, a compromise on one app, website or platform can compromise their accounts elsewhere, including Luxy.
How Scammers Try to Access Your Luxy Account
Scammers obtain email addresses and passwords from leaked or hacked data from other platforms. Your data is safe on Luxy, and we securely story it.
They then attempt to log into other websites or apps, using these exact same credentials again.
Luxy employs security measures to detect these attempts. If a suspicious login is detected (such as a login from a new device or suspicious IP address), Luxy will send you an email to verify if you authorized that login. This helps prevent unauthorized access to your account.
What You Need To Do To Protect Yourself
1. Check if your email has been compromised:
Visit https://haveibeenpwned.com and enter your email address to see if it has been involved in any data breaches. If it has, change your password immediately on all affected websites.
2. Change your password on Luxy, if necessary:
Go to the ‘More’ page -> Settings -> and ‘Log Out’ of your account. Then, click ‘Forgot Password’ on the login screen.
You will receive an email or SMS text message with either further instructions, a link or code to change your password.
3. Use strong, unique passwords:
Never reuse passwords across different websites. Use a password manager to generate and securely store strong, unique passwords for each account.
4. Be cautious of suspicious emails and links:
Prevent account theft by never clicking on links or open attachments from unknown senders. If you receive an email claiming to be from a service you use, check its legitimacy before sharing personal login information and passwords. If you are unsure, contact customer service first to evaluate its authenticity.
5. Review and monitor your Luxy account activity:
Regularly check your Luxy account for any unusual activity. For example, your conversation or like lists. If you notice anything suspicious, contact Luxy support immediately.
By paying attention to these risks and securing your accounts, you can significantly reduce the risk of them being compromised by scammers. Remember, your online safety is your responsibility. Stay vigilant and proactive in protecting your account credentials.

Question 12

Q: Understanding Account Verification: Safeguarding Against Fraudulent Activities

Accepted Answer

Updated on November 8, 2023
To safeguard the integrity and security of our community, we have implemented measures to detect and prevent fraudulent activities. This including attempts by scammers or individuals with malicious intent to gain unauthorized access to our platform.
When we detect suspicious behavior, such as multiple login attempts to different accounts originating from the same devices, effected accounts need to undergo the verification process again.
If activities were authentic, you don't have any disadvantage from these precautions. If we determine that the suspicious activity was indeed fraudulent, the account will be permanently banned to protect the integrity of our community.

Question 13

Q: Understanding Security Measures Against Frequent IP Address and Location Changes

Accepted Answer

Updated on December 8, 2023
At Luxy, the safety and security of our community members is our utmost priority. To protect our users from fraudulent activities, we have implemented stringent measures to detect and prevent unauthorized access to our platform. One of these measures involves monitoring IP address and location changes.
If we detect suspicious behavior, such as:
- Frequent IP address changes
- Frequent location changes, especially if they are physically impossible or illogical
- Mismatch between the reported IP address and the real-time location
We take necessary safety precautions to protect the Luxy community. These actions may result in the following consequences:
- Temporary account suspension: The account may be temporarily banned until the account owner can provide sufficient evidence that the IP address or location changes were made by them.
- Temporary account suspension: The account may be temporarily banned until the account owner can provide sufficient evidence that the IP address or location changes were made by them.
- Profile Verification: Even if the account operator has previously passed the verification process, we may request them to verify their identity through picture verification. This additional step is crucial to confirm that the account is being accessed by the rightful owner and not someone with malicious intent. This measure ensures the protection of the account owner's profile and personal data.
- Permanent account suspension: If you fail to respond to help us clarify our security concerns or if you are unable to provide evidence of authenticity, your account may be permanently suspended.
Reminder: If your activities are genuine, you will not face any disadvantages from these verification measures. Our goal is to maintain a safe and secure environment for all Luxy users.
We appreciate your understanding and cooperation in helping us create a safe and trustworthy environment for all Luxy users. If you have any further questions or concerns about account verification or our security measures, please do not hesitate to reach out to our support team.

Question 14

Q: Safety Tips for Dating IRL

Accepted Answer

Although you might feel enthusiastic and excited when it comes to the first meeting in real life, please take adequate precautions and follow these tips to ensure your personal safety:
1. Get To Know Each Other Before Meeting In Person
While Luxy verifies every person before they can become a member, we cannot guarantee that all information they provide checks out. Thus, it is your responsibility to ensure that you share a common ground of trust with the other person before the first meeting. Knowing personal information and having checked the profile authenticity work towards this basis.
2. Meeting Verified Users Only
If you want to meet a match in person who doesn't have the little ‘V’ icon, ask them to verify their profile pictures first. This takes less than 15 seconds.
3. Choose Public Areas For Your Date
Follow your common sense and select a public place for your first date such as a restaurant, bar, the movies or any other venue with people around you. Avoid meeting directly in a private apartment or a remote area.
4. Inform Your Family Or A Friend About Your Date
If you choose to have a face-to-face meeting with another user, always tell a trusted person
- where you are meeting
- where you intend to go and
- at what time you plan to return home.
We also suggest to keep your cell phone on to reply to messages from people whom you told about the date in case your plans have changed or you will return later. It is always good to contact someone, once the date is over and you are back home.
5. Arrange Your Own Transportation To Get To The Date Do not allow the other person to meet you and drive you to your first date but arrange your own transportation. Remember that your feeling of security always goes first. You can also ask a friend to accompany or drive you to your date so they are nearby if something should turn out wrong.
Luxy cares about the safety and security of its users. If you met or came across someone who acted improperly, please report their profile to us via the Luxy platform or contact us at support@onluxy.com.

Question 15

Q: How to Spot & Help Stop Human Trafficking

Accepted Answer

Updated on July 25, 2023
Luxy cares deeply about the wellbeing of all of its members. We recognize that human trafficking is a serious issue that affects millions of people around the world, and that in circumstances the first point of contact between trafficker and victim can be on dating apps - despite our screening since we cannot unveil people’s true intentions when reviewing profiles.
We have implemented various measures to detect and prevent trafficking on our platform, including using advanced technology to detect fake profiles, monitoring user activity for suspicious behavior, and providing resources and support to members who may be at risk.
With the following we want raise awareness to the wide-spread problem of human trafficking and want to provide guidance and help to potential victims and their concerned family and friends.
What is human trafficking?
Human trafficking involves the exploitation of individuals, be it through force, fraud, or manipulation, often for the purpose of sexual exploitation.
Human trafficking can happen through various means, including through online platforms and dating apps. Traffickers may use these platforms to lure potential victims into situations of exploitation. They may create real profiles, pretend to have other intentions than they really have, or offer false promises of love, affection, or employment opportunities to gain the trust of their victims.
Once they have established a relationship, traffickers use threats, emotional manipulation and even physical violence to control their victims. They may force them into sexual acts, or other forms of exploitation, and prevent them from leaving or looking for help - often through psychological tricks.
Who is affected by human trafficking?
Human trafficking can affect anyone, regardless of gender, ethnicity, or socioeconomic status. However, certain people are more vulnerable to trafficking due to factors such as being in a special psychological situation like having lost someone close, being forced to leave their home, or having experienced domestic abuse. Women and girls are particularly vulnerable to trafficking for sexual exploitation.
Human Trafficking can happen through manipulative and toxic relationships. It’s important that anyone educates themselves. Not only to protect themselves from falling into a possible exploitive relationship but also to spot and help family and friends who may talk about their experience.
What are signs of human trafficking?
Human trafficking does only involve kidnapping as people most associate with the term. Instead they are trapped in an emotional state in which they often see no way of escaping due to the manipulative tactics the trafficker has used.
A potential trafficked victim might:
- Seem unusually fearful of a partner, family member, or other figure in their lives
- Be limited in their ability to come and go at their own will
- Have no control of their own belongings, finances, or IDs or are in other ways financially dependent of the trafficker
A potential trafficker might:
- Use faked or to some extend real romantic interest, often extreme flattery, and promises of gifts and other rewards as a form of coercion
- Use the potential victim’s previous experience in unhealthy relationships as a way to assure them that they alone can care for the victim
- Make false promises that they can get the potential victim a career in modeling, acting, dancing, or music, which may include paying for travel expenses or funds to start their dream business
What to do if there are signs of human trafficking?
It's important to be aware of the signs of human trafficking and to report any suspicious activity or behavior. If you suspect that someone you know may be a victim of human trafficking, you need to act quick:
1. Contact the National Human Trafficking Hotline at 1-888-373-7888 or text "HELP" to 233733 or find out more about them and chat online with them here. (It’s anonymous and totally safe. They are great with individual advice and are also eager to hear about a friend in need or receive any tips about anyone.)
2. Report it to Luxy’s customer service team in-app or at support@onluxy.com
3. Report it to relevant law enforcement departments of your area or by calling the police.

Safety and Privacy

What to do if I find someone hacked my account?

How are my activities and data on the platform processed by Luxy?

What data is being processed for the profile photo verification?

How does Luxy store my data?

How do I delete all of my data on Luxy?

Community Guidelines

Terms

Privacy

Safety Tips on Luxy

Why have my earned badges such as the Luxy Star icon vanished?

Understanding Account Safety for Users Registering with Email Addresses

Understanding Account Verification: Safeguarding Against Fraudulent Activities

Understanding Security Measures Against Frequent IP Address and Location Changes

Safety Tips for Dating IRL

How to Spot & Help Stop Human Trafficking