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Get help with your account, purchases, and more.
- What does Match mean and how does it work?
- What is Search and how does it work?
- How do I set my search preferences?
- How do I send messages to others?
- What are the meanings of all those icons on Luxy?
- What are Roses | Gifts?
- What are Charmers | Highflyers?
- How do I manage my notifications?
- How do I report someone?
- What will happen if I report someone? Will they know that I reported them?
- Must I verify my income?
- When can the website version of Luxy return?
- Why am I seeing profiles I've already unmatched/passed on the Discover page?
- Why can I only send one message?
- How do I add content to the 'About My Match' section?
- What is 'Video Star'?
- Where can I find the 'Who Likes Me' page?
- How does 'Resubmit for Review' work?
- What is 'Priority Pass'?
- Why was my profile picture deleted?
- What is the 'Newcomer' feature?
- Can I make a match during a call?
- Why am I being asked to pay to swipe or view/send messages?
- Why did my message expire?
- Why can't I reply to messages on the Visitors page?
- Where do I set my Greeting, and how does it work?
- Why can't I use my phone number to create an account?
- How many photos can I upload?
- How do I edit my profile?
- Why can't I change the gender on my profile?
- Why can't I pick up the video call?
- Where can I set a fixed time for Video Dating?
- How do I stop Video Dating?
When can the website version of Luxy return?
The web version of Luxy has been temporarily taken offline due to security upgrading.
Since early on, Luxy has been a target but has been facing from last year an increasing amount of attempts of people with untrue intentions. Professional fraudsters trying to get access to existing verified accounts that have been created with the same credentials as leaked on other services to scam our users. By trying to take over control of these verified accounts, they are given the impression of being convincing and trustworthy with the goal to get in contact with real users to get them off-platform to defraud them.
Luxy detected increasingly attempts from groups in South Asia, such as Cambodia, Laos, Thailand or Myanmar. Please be careful when deciding to communicate off-platform with other people and the conversation gets non-dating related.
Upgrading becomes necessary to equip Luxy with the technical features to continue to provide a risk-free save harbor for outstanding singles finding their life partner. We want to ensure that our users and their data are protected best from any possible harm, and therefore are undertaking the work that is necessary for the website version of Luxy. Be assured that your data on Luxy is, has been and will remain safe!
Besides others, we took the website user center of Luxy temporarily offline to provide a secure and reliable overall platform experience for our users. We will keep our users informed as soon as upgrading work has processed and Luxy web will be relaunched.
In the meantime, website users of Luxy can use the official Luxy App, available on the App Store and Google Play.
The Luxy app offers not only the same but more than its web version: You are able to use more great features to find your ideal match and the app is also equipped with a wider range of security control and makes it easier to verify your account, providing a carefree place to meet other singles.
We would like to thank our users for their understanding and continuous during this time. Read more here.
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