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Get help with your account, purchases, and more.
- How does Video Dating work?
- Where can I find my call history and missed calls?
- Why is my profile photo always pending?
- Why didn't I receive my purchased Boosting/Swipes/Super Likes?
- Where are my Lucky Spin winnings?
- Why am I getting likes/messages from people outside my preferences?
- How do I post on Roll?
- Why can't I message after upgrading to Luxy BLACK?
- Why is my account blocked?
- Why can't I see 'Who Likes Me' or message after buying Luxy PLUS?
- How do I upgrade from PLUS to BLACK?
- Why isn't anyone messaging me?
- Is Luxy only for straight people?
- Why did my other Boosting disappear after I used one?
- What's the difference between a profile view and a visit?
Why can't I message after upgrading to Luxy BLACK?
BLACK members receive three free instant messages daily. After using these, you can purchase more with Coins. If your profile isn't verified, you'll need to verify your photo before sending more messages.
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