Why have my earned badges such as the Luxy Star icon vanished?

Updated on September 25, 2023

To safeguard the community and maintain a high level of trust, we have implemented robust security measures to detect and address safety concerns promptly.

Unfortunately, in today's digital landscape, fraudsters and scammers are constantly evolving and finding new ways to exploit online platforms. One of the methods they employ is attempting to gain control over established accounts by utilizing leaked data they obtain from other platforms such as login credentials.

When we detect suspicious activity we might remove the earned badges as a precautionary measure. This allows us to thoroughly verify the profile and ensure that the activity associated with the account is legitimate.

This can happen due to the following events:

- logging onto Luxy from different devices recurrently,

- frequent IP address changes,

- being reported multiple times by other Luxy members, or

- login attempts on accounts which are inactive on the Luxy platform for a longer period of time.

Please understand that this verification process is essential under these specific circumstances to protect not only the privacy and integrity of compromised established accounts on Luxy but also the entire community from potential harm. We employ advanced technologies and work diligently to verify the authenticity of the account and the actions taken on the platform.

If we determine that the suspicious activity was indeed fraudulent, the account will be permanently banned to protect the integrity of our community.

The icons will be restored once the process of checking the profile activities have been completed and its authenticity confirmed.

During the past years, we witnessed data leaks, breaches and hacks of several large online platforms, such as these incidents:

- 419 Dating and other dating platforms
In mid-2023, it came to light that several dating platforms, namely '419 Dating’, but also ‘Meet You - Local Dating App’ and ‘Speed Dating App For Americans by MyCircle Network’ suffered from a data breach in which more than 2.3 million records of user information including email addresses, passwords, customer names and more being accessible. Find out more.

- Quora
Already in 2018, hackers obtained data of more than 100 million Quora users including user names, email addresses and passwords. This breach was worse for users who also linked other social media accounts on Quora, endangering these directly. Find out more.

- Yahoo
One of the largest data breach in history, hackers got access to user data of more than 500 million Yahoo accounts. Sensitive information circulating the darknet includes names, phone numbers, email addresses and passwords. Find out more.

Account credentials obtained through such illicit means can be used by professional fraud groups to login on different online communities, including dating apps. Platforms who admitted such events are Facebook in 2019, Zoom in 2020 or PayPal in 2023.

Rest assured that Luxy is working tirelessly to ensure a safe and secure environment for all Luxy users. We have implemented and realized anti-fraud and anti-scam precautions that exceed the efforts common with other online dating platforms and aim to prevent such aforementioned incidents. However, due to the professionally organized nature and high criminal energy of such scammers, Luxy constantly remains vigilant and proactive in our efforts to prevent any harm to our members.

Thank you for your understanding and your support.