How can we help you?
Get help with your account, purchases, and more.
- How does Video Dating work?
- Where can I find my call history and missed calls?
- Why is my profile photo always pending?
- Why didn't I receive my purchased Boosting/Swipes/Super Likes?
- Where are my Lucky Spin winnings?
- Why am I getting likes/messages from people outside my preferences?
- How do I post on Roll?
- Why can't I message after upgrading to Luxy BLACK?
- Why is my account blocked?
- Why can't I see 'Who Likes Me' or message after buying Luxy PLUS?
- How do I upgrade from PLUS to BLACK?
- Why isn't anyone messaging me?
- Is Luxy only for straight people?
- Why did my other Boosting disappear after I used one?
- What's the difference between a profile view and a visit?
Why is my account blocked?
Accounts are blocked for violating our Community Guidelines to ensure community safety. If you'd like to appeal, please contact our support team.
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