How can we help you?
Get help with your account, purchases, and more.
- I can’t edit my name.
- I can’t change my app language.
- My location isn’t showing the right place that I’m located at.
- Why is my location blank?
- I’ve filled in everything and it still says that my profile is incomplete, what can I do?
- Why has my profile photo been rejected?
- Why is the feature Hide Profile not working?
Why is my location blank?
To set your location on Luxy, please:
1. Go to the phone Settings and find the Luxy app
2. Allow Luxy to access your location information
3. Restart the app
Or
Check if you have turned on the Hide My Location option in the Luxy App Settings > Privacy.
It is possible that some small areas are not able to be recognized by the GPS service.
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