How can we help you?
Get help with your account, purchases, and more.
- What does Match mean and how does it work?
- What is Search and how does it work?
- How do I set my search preferences?
- How do I send messages to others?
- What are the meanings of all those icons on Luxy?
- What are Roses | Gifts?
- What are Charmers | Highflyers?
- How do I manage my notifications?
- How do I report someone?
- What will happen if I report someone? Will they know that I reported them?
- Must I verify my income?
- When can the website version of Luxy return?
- Why am I seeing profiles I've already unmatched/passed on the Discover page?
- Why can I only send one message?
- How do I add content to the 'About My Match' section?
- What is 'Video Star'?
- Where can I find the 'Who Likes Me' page?
- How does 'Resubmit for Review' work?
- What is 'Priority Pass'?
- Why was my profile picture deleted?
- What is the 'Newcomer' feature?
- Can I make a match during a call?
- Why am I being asked to pay to swipe or view/send messages?
- Why did my message expire?
- Why can't I reply to messages on the Visitors page?
- Where do I set my Greeting, and how does it work?
- Why can't I use my phone number to create an account?
- How many photos can I upload?
- How do I edit my profile?
- Why can't I change the gender on my profile?
- Why can't I pick up the video call?
- Where can I set a fixed time for Video Dating?
- How do I stop Video Dating?
Why was my profile picture deleted?
This usually happens when your photos violate our content guidelines, such as AI-generated, blurry, or sexually explicit images. These will be removed.
Was this answer helpful?
© Copyright Luxy 2014 - 2025. All rights reserved.