Luxy Help Center - Frequently Asked Questions

Luxy is the dating app for high-value and selective singles who want to find true love among like-minded people. Please note that sugar babies or sugar daddies are not allowed on the platform. Luxy carefully selects its members, serving only successful and authentic people. To maintain the awesome platform quality, every newcomer needs to pass an initial profile review within the first 24h before they can become a member. Luxy is committed to provide an exclusive, safe community with a pleasant atmosphere for all of its ambitious singles.

Luxy is designed for individuals who demonstrate a commitment to personal growth and possess a strong sense of self-worth. This isn't simply about financial success, but encompasses a broader spectrum of qualities. High-value individuals on Luxy possess a robust understanding of socially-desirable morals, principles, values and acting with integrity and dignity. They are proactive, setting ambitious goals and working diligently to achieve them. People on Luxy genuinely care about others and show compassion, empathy and kindness are also key. Continuous self-improvement is a hallmark, with a dedication to lifelong learning and personal development. Finally, a high-value person has self-respect and strong boundaries, valuing themselves and refusing to tolerate disrespect.

Selective singles are those who approach dating with real intention. They are not searching for just any partner, but someone compatible with their values, life goals, and personal standards. This selectivity results from high personal standards. Selective singles understand what they are looking for and won't just settle for less. They don't compromise on essential qualities. Selective people might come across picky but that's ok if it means to value quality over quantity and prioritizing meaningful connections over casual dating. The ultimate goal of selective singles is a fulfilling, long-term relationship, not fleeting encounters. Being selective on Luxy doesn't imply elitism, it reflects a thoughtful approach to finding a compatible partner. Luxy provides the platform for it. Don't date average, date Luxy!

YES! Luxy is free to download and available on both the Apple App Store and Google Play. The following features are free to use: View profiles, get profile recommendations, 'like' and 'pass' profiles to make matches and have unlimited conversations with your matches. You can upgrade your account to the premium memberships Luxy PLUS, Luxy BLACK and Luxy PLATINUM to gain access to more perks and advanced features to maximize your results.

The minimum age requirement for Luxy is 18 years old.

Luxy is a premium dating app for selective singles looking for serious relationships. Luxy prioritizes its quality user base, employing a rigorous verification process to ensure a community of genuine, high-achieving individuals. This means more quality singles and fewer fake profiles, more opportunities for meaningful connections and less "endless swiping". Finding a partner who truly understands your ambitions and values has never been easier.

Luxy is an exclusive dating app designed for selective singles. These are successful individuals looking for meaningful connections. While often referred to as a millionaire dating app, membership isn't limited exclusively to millionaires: All established and high-quality individuals are welcome. Income verification is optional. Luxy checks for authenticity during a mandatory profile review and photo verification.

App: 1. Download the Luxy app for iOS or Android. 2. Choose an option to sign up (Phone Number / Apple ID / Facebook / Email / Google). 3. Upload your main profile photo. 4. Set up your dating profile, including bio, details and further photos. You can edit at all times. 5. Wait 24 hours for your Review Process result. Web: 1. Visit our website https://www.onluxy.com/ 2. Find the Sign Up button on the main page. 3. Choose an option to sign up (Facebook / Google Account / Email). 4. Upload your main profile photo. 5. Download the Luxy app for iOS or Android. 6. Set up your dating profile on the app, which you can edit later. 7. Wait 24 hours for the Review Process result.

Luxy is an exclusive dating platform for high-value and real singles. To maintain this quality dating experience, all new profiles will be reviewed during the first 24h after signup. During these first hours, you can preview selected features and complete your profile. After the initial 24h passed, you either gained full access or partial access in which you further can optimize your profile for a subsequent review.

Luxy is a platform for quality singles to mingle. You have standards and so do we! Here are some tips: 1. Choose quality profile pictures. 2. Complete your profile to 100%. 3. Provide credentials. Verify your profile photo and show that you are real. 4. You can upgrade your account to Luxy BLACK to gain immediate access.

Luxy performs a comprehensive vetting process to maintain its high standards and ensure an authentic community of quality singles. All new profiles undergo a 24-hour review by the Luxy team. This review focuses on several key aspects of your profile: your profile bio, your occupation, and your profile pictures. Only profiles meeting Luxy's quality standards are approved, granting full access to the Luxy community.

A dedicated team at Luxy reviews every new profile within 24 hours. This review assesses profile quality and compatibility with the Luxy community. While a 24-hour review is standard, users can upgrade to Luxy BLACK to gain immediate access.

No, income verification on Luxy is entirely optional. While not mandatory for joining, verifying your income boosts your profile's visibility within the Luxy algorithm. This verification, coupled with identity verification, builds trust among other members and signals high-quality status.

If you come across a profile you want to block: 1. When messaging with them, tap the "flag" icon in the top right corner and select "Add to blocklist". 2. When coming across their profile either tap the "flag" icon in the top right corner or scroll down to "Report and Block", then select "Add to blocklist".

Luxy offers a broad variety of free and paid features. People can swipe a limited number of profiles for free everyday and hold unlimited conversations with their matches. Other free features include browsing profiles on 'Discover', making use of the additional recommendations via 'Selective Dating' and 'QuickPair' or having video calls with matches.

Match is an app feature which you can use to swipe profiles. A match occurs when both users like each other. Swiping right and tapping the red heart icon can both mean a like. All your matches will be displayed on the Messages page. You can strike up a conversation for free with all of your matches.

Discover is an app feature which you can use to browse profiles by location or certain metrics, i.e nearby, online status, verification status. If you're interested in someone on Discover, you can send them a gift or a message.

Sending messages is free between matches. Go to the Messages page, find the match you want to talk to, and start a conversation. Luxy BLACK members can strike up conversation with anyone they like and continue once they get liked back.

Roses are virtual gifts in app. Sending in-app roses is like gifting real Roses to someone you are interested in. To send Rose gifts, please tap the Rose Icon when you see it. Note, special Roses will cost Coins when you choose to purchase it.

Luxy offers a video dating feature to help members connect on a different, more personal and direct level. Video Dating on Luxy allows singles to connect with real Luxy members in real time. A special matching algorithm connects you directly with available people.

Quick Pair is a seasonal feature on Luxy. Singles can select interests and QuickPair recommends them matching people based on these and their profile information to connect with.

No. Luxy does not tolerate sugar babies or daddies on its platform and works actively against sugar dating since its foundation. Luxy has been created to connect successful singles looking for genuine, long-term relationships.

Although Luxy is an exclusive platform with standards for quality and dating intentions, it is open to members of all sexual orientations.

Go to the More page > Settings > Account and Security > choose Email > Tap Verify.

1. Go to the More page > Settings > Account and Security > choose your Phone number > tap Verify. 2. Enter the verification code you received to verify.

1. Go to your Profile page > Scroll down to find the Verify Photo option. 2. Follow the instructions to verify your photo.

Please note that income verification is currently only available on the Android app. To verify your income on the app: 1. Go to your Profile page > Scroll down to find the Verify Income option. 2. Follow the instructions to verify your income.

Luxy BLACK is the most popular premium membership on Luxy. Subscribers gain access to more features like "BLACK Messages", "Search by Location", "Who Likes Me?", "Anonymous Mode", "Hide Mode" plus double daily profile recommendations and the opportunity to use advanced filters.

Luxy PLUS is a premium membership on Luxy. Subscribers gain access to additional features like double daily profile recommendations, people who visited your profile, and "Anonymous Mode" or "Hide Mode" for your profile.

Luxy PLATINUM is the ultimate premium membership on Luxy. Subscribers can enjoy privileges like: PLATINUM profiles will be displayed to matching singles with greater priority. Their profiles enjoy a free "Boosting" every month. Unlimited access to "BLACK Messages", 7x the daily profile recommendations plus all of the exclusive privileges of Luxy BLACK.

Coins are the in-app currency on Luxy. You can use Coins to buy Boosts, Roses, Extra Swipes, BLACK Messages, Super Likes and Read Receipts.

A BLACK message is used to message someone who hasn't matched you yet. With a BLACK message, you can send 3 messages per person and continue the conversation once they chose to Match with you. BLACK members can send BLACK Messages to up to 3 different singles daily.

It depends on what device you're using. 1. For iOS users, use your Apple account to pay. 2. For Android users, use your Google Play account to pay. 3. For PC users, we offer payments via PayPal. You don't need a PayPal account to make a payment with your Credit Card.

iOS: Open Settings, tap iTunes and App Store, tap your Apple ID, tap View Apple ID, tap Subscriptions, find and tap the subscription you would like to cancel, choose Cancel Subscription. Android: Open the Google Play app, tap the profile icon, tap Payments and subscriptions, select the subscription you want to cancel, tap Cancel subscription.

Contact our in-app customer service or email us at support@onluxy.com for the refund issue. Please make sure you include your payment receipt and the reason for the refund.

This is an advanced feature for Luxy BLACK members. Go to your Profile page > Name to edit the name.

Go to your Profile page > Tap the "+" to add photos (up to 6), or tap any of your existing photos to replace or remove it.

iOS Users: Go to the More page > Settings > find "Account and Security" > tap "Disable My Account". Android Users: Go to the More page > Settings > Scroll down to "Disable account" > Select "DELETE Account". By doing so, your account will be removed from Luxy permanently.

1. On the Log In page, tap "Forget Password" to get the password email from us. 2. Click the link in the email you receive. 3. Enter a new password. 4. Done.

You can try the troubleshooting below: 1. Check if the email address / phone number you enter is correct. 2. Check if your internet connection is working. 3. Check if you entered the correct password. 4. Try restarting the app to see if it works. If you still cannot access your account, feel free to contact us at support@onluxy.com to get a solution.